Care Management Support Coordinator III

Centene Corp.; Chicago (IL); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company in healthcare is seeking a Care Management Support Coordinator III to join their team. This full-time role focuses on supporting members with care management tasks, providing outreach, and maintaining records in accordance with regulatory guidelines. With opportunities for remote or flexible working, the position offers a competitive salary and benefits package, making it an exciting opportunity to make a meaningful impact on member health.

Benefits

Health insurance

401K plan

Tuition reimbursement

Flexible work schedules

Qualifications

• Requires 2 - 4 years of related experience.

Responsibilities

• Provides outreach to members via phone to support care plan next steps.
• Documents and maintains non-clinical member records.
• Serves as the front-line support on member inquiries.

Skills

Customer Care

Communication

Problem Solving

Education

High School diploma or GED

Job description

Care Management Support Coordinator III page is loaded

Care Management Support Coordinator III

Apply locations Remote-AZ time type Full time posted on Posted 2 Days Ago job requisition id 1574424

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Works with care management team on administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

• Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling, and ongoing education for both the member and provider throughout care/service
• Provides experienced support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
• May apply in-depth knowledge of assigned health plan(s) activities and resources
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures and protocols
• Applies in-depth knowledge of care management support activities including care plans and community resources
• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
• Works with care management team on escalating requests and inquiries to management
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
• May support training of new hires
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED
Requires 2 - 4 years of related experiencePay Range: $20.00 - $34.03 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law , including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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