Care Coordinator - Emotional Support Center

Hill Country MHDD; Kerrville (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

PPO health insurance

PPO dental plan

Employer paid life insurance

401(a) plan with employer matches up 8

457/403(b) plan

Job summary

Hill Country Mental Health and Developmental Disabilities Centers seeks an ESC Care Coordinator to provide non-clinical emotional support, psychoeducation, and resource navigation at the Kerrville Emotional Support Center. You will connect individuals and families with appropriate ESC services or community resources based on need.

This non-licensed role emphasizes trauma-informed engagement, referrals, documentation, and collaboration with supervisors and licensed staff to support continuity of

Qualifications

• A bachelor’s degree in psychology, social work, counseling, sociology or related field, with the ability to credential as a QMHP.
• Minimum 1 year experience providing walk-in services, behavioral health screening, emotional support, resource navigation, or care coordination in a behavioral health or community-service setting.
• Ability to complete and maintain CPR certification and Prevention and Management of Aggressive Behavior training within the first 3 months of employment.
• Maintain valid Texas state Driver's License and auto insurance.
• Bilingual English/Spanish preferred.

Responsibilities

• Provide welcoming, trauma-informed emotional support, psychoeducation, coping-skills assistance, and goal support to individuals and families accessing the ESC.
• Conduct agency-approved behavioral health screenings and facilitate connections to ESC, clinical, crisis, medical, and community-based services.
• Coordinate referrals, appointments, connections to services, resource navigation, and follow-up to support continuity of care and address barriers.
• Maintain documentation, confidentiality, HIPAA, agency policies, and established professional boundaries.
• Participate in supervision, team consultation, required training, data collection, and program evaluation.
• Maintain knowledge of Kerr County behavioral health, healthcare, school, veteran, public safety, and social-service resources and build professional community relationships.

Skills

Trauma-informed engagement

Resource navigation

Care coordination

Bilingual English/Spanish

Education

Bachelor's degree in psychology, social work, counseling, sociology or related field

Job description

Care Coordinator - Emotional Support Center

Help us help others:

The ESC Care Coordinator is a non-licensed, site-based member of the ESC team who provides individuals and families with emotional support, psychoeducation, coping skills assistance, behavioral health screening, resource navigation, referral coordination, and follow-up. The position serves as a primary point of contact for the Emotional Support Center, connecting individuals with appropriate ESC services or referring them to licensed clinical, crisis, medical, or community resources based on identified needs.

All MHDD employees commit to our mission TO EMPOWER PEOPLE-FOSTER HOPE-SUPPORT CHOICE-CELEBRATE SUCCESS.

You will get to:

Provide a welcoming, trauma-informed environment and non-clinical emotional support, psychoeducation, coping-skills assistance, and goal support to individuals and families accessing the Emotional Support Center.

Conduct agency-approved behavioral health screenings within scope and facilitate connection to appropriate ESC, clinical, crisis, medical, and community-based services.

In consultation with supervisors or licensed clinical staff, coordinate referrals, appointments and connections to services, provide resource navigation, and follow up to support continuity of care and address barriers to accessing services.

Support the accessibility, safety, daily operations, educational programming, wellness activities, and other approved initiatives of the Emotional Support Center.

Maintain accurate and timely documentation and comply with confidentiality, HIPAA, agency policies, applicable requirements, and established professional and role boundaries.

Participate in supervision, team consultation, required training, data collection, program evaluation, and other activities supporting effective ESC services.

Maintain current knowledge of Kerr County behavioral health, healthcare, school, veteran, public safety, and social-service resources. Establish and maintain positive, professional relationships within the community.

Perform other duties consistent with the purpose and scope of the position as assigned.

You'll definitely need:

A bachelor's degree in psychology, social work, counseling, sociology or related field, with the ability to credential as a Qualified Mental Health Professional.

Minimum 1 year experience providing walk-in services, behavioral health screening, emotional support, resource navigation, or care coordination in a behavioral health or community-service setting. Experience engaging adults, children, and families who may be experiencing emotional distress using knowledge of trauma-informed engagement, recovery principles, behavioral health warning signs, suicide prevention, supportive communication, and referral practices appropriate for a non-licensed role is strongly preferred.

Ability to complete and maintain both CPR certification and Prevention and Management of Aggressive Behavior training within the first 3 months of employment.

Maintain valid Texas state Driver's License and auto insurance.

Bilingual English/Spanish preferred

We're excited to provide:

• PPO health insurance plan with option to add dependents.
• PPO dental plan and vision insurance options for healthy teeth and eyes.
• Employer paid life insurance.
• 401(a) plan, employer matches your contributions dollar for dollar up to 8% of your salary. You are 100% vested after 3 years of service.
• 457/403(b) plan, employees are immediately eligible to contribute pre-tax earnings.
• Generous paid time off for fun and vacations and paid sick time for when you're under the weather.
• Authentic and caring environment where folks care about each other and want to do good in the world.