Care Coordinator- Dumbo

Spear; New York (NY); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits

Medical, Dental, Vision benefits

401K matching

Paid time off

Commuter benefits

Gym membership discounts

Company events

Job summary

Spear Physical and Occupational Therapy in Dumbo, NY is seeking a Care Coordinator to welcome patients, manage appointment flow, and support seamless out‑of‑network experiences.

You will answer calls and emails promptly, coordinate care with clinicians, and uphold Spear’s 5‑star service culture. Ideal candidates have customer service experience, strong communication, and a collaborative spirit; BA/BS is preferred but not required.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team‑oriented.
• Strong communication skills and ability to multi‑task.
• Strong attention to detail and willingness to grow.
• BA/BS degree preferred, not required.
• We know that exceptional patient service can only be achieved when our team is well cared for.

Responsibilities

• Respond to all phone calls and emails within 2 hours and always within 24 hours.
• Guide patients through the out‑of‑network experience.
• Greet patients who enter the clinic with a smile.
• Execute 5‑star customer service.

Skills

Customer service

Hospitable

Strong communication

Attention to detail

Growth mindset

Education

BA/BS degree preferred

Job description

Job Summary

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our clinic in Dumbo.

Responsibilities

Care Coordinators support patient care by ensuring patients feel welcomed and valued while controlling appointment flow. They respond to all phone calls and emails within 2 hours and always within 24 hours, guide patients through the out‑of‑network experience, greet patients who enter the clinic with a smile, and execute 5‑star customer service. Spear fosters a true community environment for patients and team members, valuing a collaborative spirit to ensure everyone receives the care and support they need.

Qualifications

• Previous customer service experience.
• Someone who is hospitable, welcoming, and team‑orientated.
• Strong communication skills and ability to multi‑task.
• A strong attention to detail and willingness to grow.
• BA.BS degree preferred, not required.
• We know that exceptional patient service can only be achieved when our team is well cared for.

Physical Requirements

• Manual dexterity to manipulate office equipment and make written notations.
• Ability to use computer keyboard 90% of each workday.
• Hearing acuity to communicate over the telephone.
• Visual acuity to read information on computer screen.
• The ability to sit, stand, walk for extended periods of time.
• Occasionally lift 10 pounds floor to waist.

Company Culture

We value empathy in our team members and a dedication to clinical excellence – whatever your workstyle – above all else. While we are looking for both entrepreneurial big‑thinkers and those dedicated simply to the day‑to‑day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow. We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being.

Success Factors

• Passion for the field hospitality and customer service.
• Self‑motivation and willingness to go above and beyond.
• Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
• A proactive, collaborative, team‑oriented attitude because we don’t work in silos.
• You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.

Benefits

• One Medical paid membership. Learn more at onemedical.com/business.
• Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program.
• Medical, Dental, Vision Benefits, Commuter FSA Plan.
• 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation.
• Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health.
• Commuter FSA Plans – pretax savings plans for travel to & from work.
• Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness.
• Company Events – Annual Summer Picnic and Holiday Awards Celebration.

Spear‑IT Values

• Service
• Passion
• Empathy
• Accountability
• Respect
• Impact
• Teamwork

About Spear

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri‑State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com.