Care Coordinator - Clinical

Healthfirst; New Jersey; Remote; USD 41,000 - 63,000; Full time

Job summary

A leading healthcare organization is seeking a dedicated Care Coordinator to support members in navigating their healthcare experiences. This remote position entails managing a caseload, providing excellent customer service, and ensuring effective communication with the interdisciplinary care team. Ideal candidates possess relevant certifications and demonstrate strong organizational and communication skills.

Benefits

Medical, dental, and vision coverage

Incentive and recognition programs

Life insurance

401k contributions

Qualifications

• Certified Medical Assistant (CMA) or equivalent required.
• Experience in healthcare or call center preferred.
• Ability to handle multiple priorities in a fast-paced environment.

Responsibilities

• Manage member caseload and perform care management services.
• Handle incoming calls regarding benefit questions and care coordination.
• Document calls accurately in designated systems.

Skills

Communication

Customer Service

Organizational Skills

Education

High School Diploma or GED

Associate's Degree (Preferred)

Job description

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Join to apply for the Care Coordinator - Clinical role at Healthfirst

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Care Coordinators are responsible for performing care management services in order to support members who require assistance in navigating their health care system. The Care Coordinator supports various teams to provide excellent customer service to our NorthStar Members.

This position is 100% Remote

Duties And Responsibilities

• Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention
• Contemporaneously and accurately documents call in designated PHI system.
• Manages an assigned member caseload who require short term care coordination and health navigation
• Works within the interdisciplinary care team to support timely communication of member issues or needs and monitors screening of members effectively to improve quality and cost outcomes
• Performs outreach calls to members to confirm services are in place
• Additional duties as assigned
  
  

Minimum Qualifications

• Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience
• HS diploma/GED
• Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills
• Experience working in a fast-paced environment that requires handling multiple priorities simultaneously
  
  

Preferred Qualifications

• Associate’s degree
• Prior work experience in a call center, care management, or healthcare environment or familiarity with medical terminology, Medicaid & Child health plus benefit products.
• Excellent telephone, organizational, and customer service skills
• Team player who is organized and detail-oriented
  
  
  
  

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400
• All Other Locations (within approved locations): $41,101 - $60,320
  
  

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

• The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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