Care Coordinator, CF-DCF

Clifford Beers Community Care Center; New Haven (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

DCF differential $9,100 annual

Job summary

Clifford Beers Community Care Center is seeking a Child First Care Coordinator to work with a dyadic team and deliver trauma-informed, family-centered services to young children and their families. The role focuses on home- and community-based services, coordinated across systems, with ongoing reflective supervision and training to ensure fidelity to the Child First model.

The ideal candidate will engage families, coordinate care planning, and address social determinants of health while

Qualifications

• Experience coordinating care for children and families.
• Experience conducting home visits and community-based services.
• Experience using trauma-informed, family-centered approaches.
• Experience documenting in an electronic health record (EHR).

Responsibilities

• Establish rapport with family members, schools and providers.
• Engage and educate families to support their success.
• Collaborate in internal and external meetings related to client care.
• Maintain a flexible schedule including late evenings per week.
• Link families to healthcare, housing, food security, transportation, and community resources.
• Document work in the organization’s EHR and meet productivity expectations.

Skills

Family Engagement

Care Coordination

Collaboration

Time Management

Communication

Trauma-Informed Care

Cultural Humility

Documentation

Education

Bachelor's degree in related field

Tools

Electronic Health Records

Microsoft Office

Job description

EMPLOYER INFORMATIONClifford Beers is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.PURPOSECare Coordination is an integral component of the philosophy of care at Clifford Beers Community Care Center. The Child First Care Coordinator works collaboratively with the Child First Clinician as part of a dyadic team to deliver comprehensive, relationship-based, trauma-informed services to young children and their families in accordance with the Child First model.The Child First Care Coordinator partners with families to identify strengths, promote resilience, reduce barriers to care, and improve child and family well-being through family-centered, culturally responsive, home- and community-based services. The Care Coordinator collaborates closely with the Child First Clinician to address social determinants of health, strengthen the parent-child relationship, coordinate services across systems, and connect families with community resources that support healthy child development.Services include a combination of billable and non-billable activities based on each family's strengths, needs, priorities, and level of acuity. Services are delivered primarily in families' homes and community settings to maximize engagement, reduce barriers to care, and promote long-term success.As a member of the Child First interdisciplinary team, the Care Coordinator participates in reflective supervision, interdisciplinary case consultation, and ongoing professional development to ensure fidelity to the Child First model and delivery of high-quality, evidence-based services.This position requires a flexible work schedule, including three scheduled evenings per week until clinic closure at 8:00 p.m., to accommodate family availability and program needs.DCF Child First Program Differential:Employees assigned to the DCF Child First Care Coordinator position are eligible to receive a DCF Child First Program differential of $9,100 annually, paid in equal biweekly installments. Eligibility for this differential begins upon assignment to the position and is contingent upon continued funding for the DCF Child First programKEY RESPONSIBILITIESThe essential functions of this position, include, but are not limited to:Interpersonal communicationEstablishing rapport with family members, schools and providersEngaging, educating, empowering families in a manner appropriate in fostering relationships that lead to the family’s successTailor interactions to fit the tone, volume, and appropriate language for the client’s age and environmentCollaboration and teamworkCollaborate and participate in internal and external meetings related to client careRegular participation in staff meetings, team meetings, case conferences, and external trainings as neededDeveloping a shared understanding of respective roles and responsibilities of team members to ensure efficient collaborationFacilitating and monitoring implementation of each Plan of Care developed by the family’s teamMaintain a flexible schedule that includes three scheduled late evenings per week to provide services to families who are working and require appointments after 5:00 p.m.Care planning & coordinationEngage families in the community and regularly conduct home visitsLinking multiple services, healthcare providers, and community resources to meet families’ needsEnsuring flow and exchange of information among family members, the team, and linked providers/supportsDocumentation and PerformanceMaintain an active caseload of families to meet monthly, quarterly and yearly programmatic benchmarks and funder requirementsAccurately document work in the organization’s electronic health record and other databases required by programMeet billable expectations as directed by the supervisor.Processing and determining appropriate eligibilityFlex work hours to offer 3 late nights for families who require services after 5pmEnsure all communication and documentation are provided in accordance with organizational policies and in a manner that is culturally and linguistically appropriate for each familyPerform related and appropriate duties as assignedEnsure documentation meets organizational standards, Child First program requirements, payer guidelines, billing requirements, and reimbursement expectations.Work collaboratively with the Child First Clinician as a dyadic treatment team to provide coordinated, relationship-based services to prenatal Caregivers and children birth through age five and their caregivers.Utilize Infant and Early Childhood Mental Health (IECMH) principles to support healthy social-emotional development and strengthen caregiver-child relationships.Partner with families using a strengths-based, family-driven approach that promotes family voice, choice, and self-determination.Address social determinants of health by assisting families in accessing healthcare, housing, food security, transportation, childcare, financial assistance, educational resources, and other community support.Coordinate services across multiple child- and family-serving systems to ensure integrated care.Build collaborative relationships with pediatricians, Birth to Three providers, schools, childcare providers, Early Head Start, the Department of Children and Families (DCF), behavioral health providers, primary care providers, and other community partners.Participate in reflective supervision, case consultation, Child First team meetings, and ongoing training to maintain fidelity to the Child First evidence-based model.Support parent-child relationship strengthening through education, coaching, advocacy, and connection to appropriate community resources.Promote family engagement and continuity of care by reducing barriers to treatment and encouraging active participation throughout the course of services.Maintain fidelity to Child First model standards and organizational quality improvement initiatives.TRAVELThis role may require travel throughout the State of Connecticut.ENVIRONMENTAL CONDITIONSIndoors, Environmentally controlledClose Physical Proximity to coworkersCOMPETENCIES:Must demonstrate the following competencies:Diversity and InclusionFoster an environment in which all members of the CBCCC community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of CBCCC. Employees must make every effort to:Treat others with respectPractice cultural humilityElicit and welcome different points of viewIntegrityAct ethically with honesty and consistency regardless of the situation. Employees must make every effort to:Be accountable for his or her own actionsMake decisions based on what is better for the families and employeesBuild and maintain trust among co-workers and our familiesUphold honesty in all actionsExcellenceCommitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners. Employees must make every effort to:Utilize data and research to provide the highest quality of careRegularly participate in professional development to stay abreast of most recent and progressive practicesPromote continuous quality assessment and improvementCommunication:The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others. Employees must make every effort to:Oral CommunicationSpeak clearly and in an organized manner that can be easily understoodExpress ideas concisely and respectfullySummarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunicationHold themselves accountable for pitch, speed, tone and volume of voice while speakingShow understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearanceWritten CommunicationWrite clear and concise sentences devoid of grammatical and spelling errorsTailor writing style to the audience of the messageWrite in a respectful and tactful mannerAAP StatementClifford Beers Community Care Center (CBCCC), is an Equal Opportunity Employer. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation, and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.EDUCATIONBachelor's degree in Social Work, Human Services, Psychology, Sociology, Early Childhood Education, Public Health, or a related field preferred.An equivalent combination of education and relevant experience may be considered.EXPERIENCEExperience providing care coordination, case management, family support, advocacy, or community-based services to children and families is preferred.Experience providing care coordination, case management, family support, advocacy, or community-based services to children and families is preferred.Experience working with infants, young children, caregivers, and families experiencing behavioral health, developmental, medical, or social needs.Experience conducting home visits and providing services in community-based settings.Experience collaborating within multidisciplinary teams and coordinating services across healthcare, behavioral health, education, early childhood, and social service systems.Experience working with families impacted by trauma, poverty, housing instability, food insecurity, domestic violence, caregiver mental health concerns, substance use disorders, and other social determinants of health.Experience connecting families with community resources and navigating complex service systems.Experience maintaining accurate and timely documentation in an Electronic Health Record (EHR) and meeting productivity and documentation expectations.Demonstrated ability to build trusting relationships with families using a strengths-based, family-centered, and trauma-informed approach.Demonstrated commitment to diversity, equity, inclusion, cultural humility, and familySKILLSThe successful candidate will demonstrate:Family EngagementStrong relationship-building and engagement skills with children, caregivers, and families.Ability to utilize family-centered, strengths-based, and trauma-informed practices.Knowledge of child development and Infant and Early Childhood Mental Health principles.Ability to support and strengthen caregiver-child relationships.Care CoordinationKnowledge of community resources and the ability to effectively coordinate services across multiple systems.Ability to advocate for families and navigate healthcare, behavioral health, education, housing, and social service systems.Strong organizational skills with the ability to manage competing priorities.CollaborationAbility to function effectively as part of a dyadic clinical team and interdisciplinary treatment team.Excellent communication and relationship-building skills with families, providers, and community partners.Ability to participate in reflective supervision and incorporate feedback into professional practice.TechnicalExcellent written and verbal communication skills.Proficiency with Electronic Health Records and Microsoft Office applications.Strong documentation, time management, and organizational skills.REQUIREMENTSValid driver's license, reliable transportation, and the ability to travel throughout the service area to provide home- and community-based services.PHYSICAL ABILITIES20 % of the time is spent making repetitive motions50 % of the time spent sitting10 % walking, bending, standing, stooping, crouching or kneeling20 % of the time is spent using hands to type, write, or use controlsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions