Bilingual Care Coordinator, NHTC

Clifford W Beers Guidance Clinicorporated; Hamden (CT); On-site; USD 33,000 - 40,000; Full time

Job summary

Clifford Beers Community Care Center is seeking a Care Coordinator to deliver bilingual, family-centered services to diverse families, in person, in-office and in the community settings.

You will work with an interdisciplinary team to engage families, develop plans of care, link services and resources, and promote engagement and resilience, ensuring information flows in the family’s preferred language (Spanish).

Qualifications

• Bachelor’s level degree in a behavioral health field preferred.
• Or 5 years experience.
• Must demonstrate family engagement and bilingual communication skills.
• Technical: knowledge of basic group skills and ability to delegate tasks; fully bilingual in Spanish and Latine cultures.

Responsibilities

• Establishing rapport with family members, schools and providers.
• Collaborate and participate in an interdisciplinary team related to client care.
• Engage families in the community and conduct home visits.
• Linking services and resources; ensure information flow in family language.

Skills

Family Engagement

Bilingual Spanish

Time Management

Cultural Humility

Education

Bachelor’s level degree in a behavioral health field preferred

Or 5 years experience

Job description

• Job Location: Hamden, CT 06514
• Position Type: Full Time
• Education Level: 2 Year Degree
• Salary Range: $24.23 - $29.08 Hourly
• Travel Percentage: Up to 25%
• Job Shift: Day
• Job Category: Health Care

EMPLOYER INFORMATION

Clifford Beers is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.

PURPOSE

Care Coordination is an integral part of the philosophy of care at Clifford Beers Community Care Center. The Care Coordinator will deliver a blend of bilingual, family-centered, innovative billable and non-billable services to families based on their acuity and needs. Services are delivered in person, in office and in the community to facilitate the families' engagement. As a member of an interdisciplinary team, the Care Coordinator will assist the family in developing solutions, identifying community resources and supports based on the family’s needs and help promote permanent connections that support the family within the community.

KEY RESPONSIBILITIES

Interpersonal communication

• Establishing rapport with family members, schools and providers
• Engaging, educating, empowering families in a manner appropriate in fostering relationships that lead to the family’s success
• Tailor interactions to fit the tone, volume, and appropriate language for the client’s age and environment

Collaboration and teamwork

• Collaborate and participate in an interdisciplinary team related to client care; in conjunction with the Clinic’s larger team
• Regular participation in staff meetings, team meetings, case conferences, and grand rounds as a vital team member of the Clinic
• Developing a shared understanding of respective roles and responsibilities of team members to ensure efficient collaboration
• Facilitating and monitoring implementation of each Plan of Care developed by the family’s team

Care planning & coordination

• Engage families in the community and regularly conduct home visits
• Linking multiple services, healthcare providers, and community resources to meet families’ needs
• Ensuring flow and exchange of information among family members, the team, and linked providers/supports

Documentation and Performance

• Maintain an active caseload of families to meet yearly programmatic needs
• Accurately document work in the organization’s electronic health record and any other platform as required by program
• Meet billable expectations as directed by the supervisor.
• Processing and determining appropriate eligibility
• Flex work hours to offer 3 late nights (until clinic closure at 8p) for families who require services after 5p
• Ensure that documentation is provided to the family in their preferred language (Spanish)
• Perform related and appropriate duties as assigned

TRAVEL

This role may require travel throughout the State of Connecticut.

ENVIRONMENTAL CONDITIONS

• Indoors, Environmentally controlled
• Close Physical Proximity to coworkers

COMPETENCIES

Must demonstrate the following competencies:

• Diversity and Inclusion: Foster an environment in which all members of the CBCCC community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of CBCCC. Employees must make every effort to: Treat others with respect Practice cultural humility Elicit and welcome different points of view.
• Integrity: Act ethically with honesty and consistency regardless of the situation. Employees must make every effort to: Be accountable for his or her own actions Make decisions based on what is better for the families and employees Build and maintain trust among co-workers and our families Uphold honesty in all actions.
• Excellence: Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners. Employees must make every effort to: Utilize data and research to provide the highest quality of care Regularly participate in professional development to stay abreast of most recent and progressive practices Promote continuous quality assessment and improvement.
• Communication: The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others. Employees must make every effort to: Oral Communication Speak clearly and in an organized manner that can be easily understood Express ideas concisely and respectfully Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication Hold themselves accountable for pitch, speed, tone and volume of voice while speaking Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance. Written Communication Write clear and concise sentences devoid of grammatical and spelling errors Tailor writing style to the audience of the message Write in a respectful and tactful manner.

AAP Statement

Clifford Beers Community Care Center (CBCCC), is an Equal Opportunity Employer. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation, and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Qualifications

• Bachelor’s level degree in a behavioral health field preferred
• Or 5 years experience

SKILLS

Must be able to demonstrate:

• Family Engagement: Knowledge of person centered care Appropriate guidance and facilitation skills of families in the context of the culture, health status, and health needs
• Technical: Knowledge of basic group skills Basic negotiation skills Ability to delegate tasks and responsibilities Excellent time management skills Fully bilingual in Spanish and knowledge of Latine cultures

REQUIREMENTS

• Valid driver’s license and reliable transportation

PHYSICAL ABILITIES

• 20 % of the time is spent making repetitive motions
• 50 % of the time spent sitting
• 10 % walking, bending, standing, stooping, crouching or kneeling
• 20 % of the time is spent using hands to type, write, or use controls
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions