Care Coordinator/Case Manager (OhioRISE)

Coleman Professional Services; Akron (OH); On-site; USD 44,000 - 49,000; Full time

Benefits offered by this job

Paid training and supervision

3 weeks paid time off first year

Wellness Reimbursement

Job summary

Coleman Health Services in Akron, OH, is hiring a Care Coordinator/Case Manager to support children, youth, and families with complex behavioral health and social service needs. The role offers structured supervision, on-the-job training, and a path for career growth.

Responsibilities include coordinating services, maintaining EHR documentation, and engaging with families, schools, and providers. Training is provided and a supportive team environment is emphasized.

Qualifications

• Bachelor's degree preferred (social work or related field)
• Training and supervision provided
• Caseloads are managed with structured onboarding

Responsibilities

• Coordinate behavioral health and social services across providers, schools, and community systems
• Support families with care planning, follow-up, and service connections
• Maintain timely, accurate documentation in an electronic health record (EHR)
• Monitor safety, risk, and follow-up needs with supervisory guidance
• Communicate regularly with families, providers, and partner agencies
• Track tasks, deadlines, and follow-ups to ensure continuity of care
• Participate in team meetings, training, and supervision

Skills

Organizational skills

Written communication

Working with families under stress

Following processes and documentation

Willingness to learn and take coaching

Reliability and good judgment

Education

Bachelor's degree preferred (social work or related)

Tools

EHR systems

Job description

Care Coordinator/Case Manager (OhioRISE)

We are hiring a Care Coordinator / Case Manager to support children, youth, and families with complex behavioral health and social service needs. In this role, you will help families navigate systems, coordinate services, and stay connected to care. This is a support-intensive, structured role with clear expectations, regular supervision, and active leadership involvement. Prior care coordination experience is not required - training and coaching are provided. Many of our successful Care Coordinators started without prior care coordination experience. We value reliability, organization, sound judgment, and follow-through over "perfect" resumes.

• $44,000-$49,000 annually, based on experience and education
• Paid training and supervision
• Accrue three weeks of paid time off during first year
• Wellness Reimbursement and more!

Key Responsibilities

• Coordinate behavioral health and social services across providers, schools, and community systems
• Support families with care planning, follow-up, and service connections
• Maintain timely, accurate documentation in an electronic health record (EHR)
• Monitor safety, risk, and follow-up needs with supervisory guidance
• Communicate regularly with families, providers, and partner agencies
• Track tasks, deadlines, and follow-ups to ensure continuity of care
• Participate in team meetings, training, and individual supervision

Qualifications & Skills (Training Provided)

You may be a strong fit even without prior care coordination experience if you have:

• Strong organization and time-management skills
• Clear, professional written communication
• Comfort working with families experiencing stress or crisis
• Ability to follow established processes and documentation standards
• Willingness to learn, accept coaching, and work as part of a team
• Reliability, accountability, and good judgment

Experience That Translates Well

We strongly encourage applicants with experience in:

• Case management, child welfare, foster care, housing, or domestic violence services
• Behavioral health, mental health technician, or community support roles
• Social work, psychology, sociology, education, or human services
• Customer-facing roles requiring documentation, coordination, and follow-through

Education: Bachelor's degree preferred (social work or related field), but relevant experience and demonstrated skills are highly valued.

Training, Supervision & Support

• Structured onboarding and training program
• Reduced or supported caseload during the learning period
• Regular individual supervision and team-based support
• Clear workflows, tools, and expectations
• Ongoing coaching and professional development

Location & Travel

This role is community-based within Akron, Ohio, with mileage reimbursement provided for work-related travel.

Why Apply?

• Meaningful work supporting children and families
• Strong leadership involvement and consistent supervision
• Structured, team-based environment
• Opportunity for career growth and advancement
• Mission-driven organization focused on sustainability and quality care

Before You Apply

This role supports families with real challenges-but you won't be doing this alone. Expectations are clear, training is provided, caseloads are monitored, and supervisors are actively involved. If you value structure, teamwork, and meaningful work, we encourage you to apply.

Qualified applicants are typically contacted within 2-3 business days.

Join a nationally recognized not-for-profit provider of behavioral health with a proven 40-year history of stability and transparency. Coleman Health Services stands apart with its unparalleled company culture and comprehensive benefits. Every role at Coleman Health Services leaves a lasting impact on those we serve, backed by pathways for career advancement and continuous professional development.

We value diversity and are an equal-opportunity employer. E.O.E. All applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Accommodations can be requested for the application process by reaching out to us at [e-mail] with the subject line "Accommodation Request." Coleman Health Services complies with the Federal Drug-Free Workplace Act.