Care Coordinator/Case Manager

Coleman Professional Services; Akron (OH); On-site; USD 44,000 - 49,000; Full time

Benefits offered by this job

Paid training and supervision

Three weeks paid time off (PTO)

Wellness reimbursement

Job summary

Coleman Professional Services seeks a dedicated Care Coordinator / Case Manager in Ashland, OH to support children, youth, and families with complex behavioral health and social service needs. You will help navigate systems, coordinate services, and stay connected to care, with structured supervision and coaching provided.

This is a full-time, community-based role in Akron area, offering paid training, three weeks of PTO in the first year, and wellness reimbursement.

Qualifications

• Strong organization and time-management skills.
• Clear, professional written communication.
• Ability to follow established processes and documentation standards.
• Willingness to learn, accept coaching, and work as part of a team.

Responsibilities

• Coordinate behavioral health and social services across providers, schools, and community systems.
• Support families with care planning, follow-up, and service connections.
• Maintain timely, accurate documentation in an electronic health record (EHR).
• Monitor safety, risk, and follow-up needs with supervisory guidance.
• Communicate regularly with families, providers, and partner agencies.
• Track tasks, deadlines, and follow-ups to ensure continuity of care.
• Participate in team meetings, training, and individual supervision.

Skills

Strong organization

Time management

Written communication

Follow processes

Reliability

Accountability

Good judgment

Education

Bachelor's degree preferred (social work or related field)

Job description

Care Coordinator / Case Manager - Ashland, OH

Full-Time | Paid Training | Supportive Team Environment

We are hiring a Care Coordinator / Case Manager to support children, youth, and families with complex behavioral health and social service needs. In this role, you will help families navigate systems, coordinate services, and stay connected to care. This is a support-intensive, structured role with clear expectations, regular supervision, and active leadership involvement. Prior care coordination experience is not required - training and coaching are provided. Many of our successful Care Coordinators started without prior care coordination experience. We value reliability, organization, sound judgment, and follow-through over "perfect" resumes.

• $44,000-$49,000 annually, based on experience and education
• Paid training and supervision
• Accrue three weeks of paid time off during first year
• Wellness Reimbursement and more!

Key Responsibilities

• Coordinate behavioral health and social services across providers, schools, and community systems
• Support families with care planning, follow-up, and service connections
• Maintain timely, accurate documentation in an electronic health record (EHR)
• Monitor safety, risk, and follow-up needs with supervisory guidance
• Communicate regularly with families, providers, and partner agencies
• Track tasks, deadlines, and follow-ups to ensure continuity of care
• Participate in team meetings, training, and individual supervision

Qualifications & Skills (Training Provided)

You may be a strong fit even without prior care coordination experience if you have:

• Strong organization and time-management skills
• Clear, professional written communication
• Comfort working with families experiencing stress or crisis
• Ability to follow established processes and documentation standards
• Willingness to learn, accept coaching, and work as part of a team
• Reliability, accountability, and good judgment

Experience That Translates Well

We strongly encourage applicants with experience in:

• Case management, child welfare, foster care, housing, or domestic violence services
• Behavioral health, mental health technician, or community support roles
• Social work, psychology, sociology, education, or human services
• Customer-facing roles requiring documentation, coordination, and follow-through

Education:

Bachelor's degree preferred (social work or related field), but relevant experience and demonstrated skills are highly valued.

Training, Supervision & Support

• Structured onboarding and training program
• Reduced or supported caseload during the learning period
• Regular individual supervision and team-based support
• Clear workflows, tools, and expectations
• Ongoing coaching and professional development

Location & Travel

This role is community-based within Akron, Ohio, with mileage reimbursement provided for work-related travel.

Why Apply?

• Meaningful work supporting children and families
• Strong leadership involvement and consistent supervision
• Structured, team-based environment
• Opportunity for career growth and advancement
• Mission-driven organization focused on sustainability and quality care

Qualified applicants are typically contacted within 2-3 business days.

We value diversity and are an equal‑opportunity employer. E.O.E. All applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Accommodations can be requested for the application process by reaching out to us at [e-mail] with the subject line "Accommodation Request."