Care Coordinator - Bilingual

Help at Home; Miami (FL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) retirement plan

Paid time off and holidays

Employee assistance programs

Flexible options to support a balanced

Job summary

Help at Home in Miami seeks a Care Coordinator fluent in English and Spanish to support clients and caregivers. The role focuses on scheduling, care coordination, and delivering exceptional client experiences from the Miami office.

Responsibilities include maintaining records, HIPAA compliance, and communicating schedules with stakeholders. The candidate should be organized, compassionate, and capable of handling confidential information in a fast-paced home health environment.

Qualifications

• Bilingual in English and Spanish required; ability to communicate with clients and caregivers.
• Strong organizational skills and multitasking abilities.
• Ability to supervise staff and provide feedback to improve services.
• Proficiency with basic computer literacy and typing skills.
• Experience in health care, preferably home health; supervisory experience preferred.

Responsibilities

• Maintain client and employee files and related paperwork.
• Ensure confidentiality of patient/client information per HIPAA.
• Assign homecare aides based on client needs and Plan of Care.
• Monitor performance of aides to ensure quality service.
• Communicate schedules and changes with clients, aides, referrals, and managers.
• May conduct monthly in-home visits to connect with clients and caregivers.
• Prepare and submit routine departmental reports.
• Document client condition and service details accurately.
• Handle client satisfaction surveys, in-home visits, and employee trainings.
• Address client complaints per policy and report significant issues.
• Provide education on changes to Plans of Care.
• Maintain positive relationships with clients, aides, sources, and managers.
• Ensure compliance with laws and company policies.
• Perform other duties as assigned.

Skills

Bilingual (English/Spanish)

Care coordination

Customer service

HIPAA compliance

Education

High school diploma or equivalent

Job description

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

We’re seeking a Care Coordinator who is fluent in both English and Spanish and dedicated to supporting both clients and caregivers. Based in Miami , this role plays a key part in caregiver scheduling, care coordination, and maintaining excellent client experiences. If you're passionate about making a difference in home care and driving positive outcomes, we'd love to hear from you.

Office hours Monday -Friday 8:30-5pm. The office address is:

928 SW 67th Avenue Miami, Florida 33144

Our Benefits:

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off and holidays

• Employee assistance programs and wellness initiatives

• Flexible options to support a balanced life

Responsibilities

What You’ll Do:

• May maintain elements of the assigned clients’ files, employee files and all related paperwork.

• Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.

• May provide direct training.

• Assigns homecare aides based on the client’s overall needs and Plan of Care.

• Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.

• Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager.

• May conduct in home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.

• Prepares and submits routine departmental reports as required.

• Records and maintains accurate documentation of the client’s condition and overall service.

• May, where applicable, conduct and keep record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.

• Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.

• Provides education and coaching on changes to a client’s Plan of Care.

• Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.

• Ensures compliance with local, state and federal laws as well as with Company policies and procedures.

• Performs other related duties as assigned.

• This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Qualifications

What You’ll Bring:

• Excellent organizational skills; ability to multitask and manage multiple responsibilities.

• Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.

• Strong problem-solving skills; ability to deal with conflict in a professional manner.

• Ability to multitask and manage multiple responsibilities.

• Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

Education and Experience:

• High school graduate or equivalent preferred; May require higher level of education or certification.

• Fluent in both English and Spanish

• Basic computer literacy and typing skills.

• Experience in health care, preferably in home health; supervisory experience.

• Medicaid, Waiver, or Home Healthcare experience preferred.

Management Authority:

• Conducts performance reviews

• Trains other associates

• Directs work of other associates

Physical Requirements:

• Ability to move, transport, or position: up to 50 pounds

• Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.

• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

• Regular travel on a daily or weekly basis required, even in inclement weather

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $22.00 - USD $25.00 /Hr.