Care Coordinator — Behavioral Health Scheduling & Support

True Behavioral Health Lp; San Bernardino (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

True Behavioral Health Lp in San Bernardino, CA is seeking a Care Coordinator to serve as a vital link between clients and the clinical team. You will coordinate appointments, support clinicians, manage client communications, and ensure a seamless experience from first contact through ongoing care.

The ideal candidate is organized, customer service oriented, and able to prioritize multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and general computer applications.
• Experience with scheduling, administrative support, or customer service.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Professionally answer incoming phone calls, emails, and other communications.
• Welcome clients and provide exceptional customer service to current and prospective clients.
• Schedule and coordinate client consultations, assessments, and appointments with clinical personnel.
• Collect and maintain accurate client information within internal systems.
• Coordinate clinician assignments based on client needs, availability, and scheduling requirements.
• Monitor appointment schedules and proactively resolve scheduling conflicts.
• Contact clients regarding upcoming appointments and scheduling changes.
• Assist with critical incident response coordination and department requests.
• Prepare, distribute, and maintain documentation and reports.
• Coordinate meetings and facilitate communication between team members.
• Maintain organized electronic and physical client records while ensuring confidentiality.
• Support department operations by performing additional administrative duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Confidentiality

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Microsoft Office

Electronic scheduling systems

Medical record systems

Job description

True Behavioral Health Lp in San Bernardino, CA is seeking a Care Coordinator to serve as a vital link between clients and the clinical team. You will coordinate appointments, support clinicians, manage client communications, and ensure a seamless experience from first contact through ongoing care.

The ideal candidate is organized, customer service oriented, and able to prioritize multiple tasks in a fast-paced environment.