Care Coordinator/ Auth Scheduling

Advocate Health; Charlotte (NC); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Advocate Health is seeking an Insurance Referral Coordinator to help patients navigate referrals, coordinate with referring and receiving practices, obtain necessary authorizations, and direct patients to in‑network providers.

You will review benefits and educate patients on insurance coverage, schedule procedures across departments, verify time allocations, and follow up on referrals to prevent care gaps. A high school diploma, basic computer skills, and customer service experience are required.

Descrizione del lavoro

Essential Functions

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED required. Computer experience required. Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. Knowledge of medical records software preferred. Customer service experience required.