Care Coordinator - Auth - Scheduling Specialist

Atrium Health; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Atrium Health is seeking a referral and care coordination professional to assist patients and providers with referrals, authorizations, and scheduling. The role emphasizes understanding insurance benefits and ensuring coordinated patient care.

Responsibilities include coordinating with multiple departments, preparing patient financial estimates when needed, and educating patients on coverage to minimize care gaps. Strong computer skills and customer service experience are essential.

Qualifications

• Experience coordinating referrals and authorizations is preferred.
• Strong understanding of insurance coverage and medical necessity policies.
• Proficiency with basic computer systems and medical records software.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules procedures and tests with various departments.
• Reviews schedules and confirms accuracy and proper time allocation.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Insurance knowledge

Computer literacy

Education

High School Diploma or GED

Tools

Medical records software

Job description

Job Summary

Assists patients and providers with coordinating of referrals, obtaining authorizations and scheduling. This position is also responsible for understanding benefits coverage and ensures patient's care is coordinated.

Job Summary

Assists patients and providers with coordinating of referrals, obtaining authorizations and scheduling. This position is also responsible for understanding benefits coverage and ensures patient's care is coordinated.

Essential Functions

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience And Certifications

High School Diploma or GED required. Computer experience required. Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. Knowledge of medical records software preferred. Customer service experience required.