Care Coordinator Associate

MultiCare Health System; Tacoma (WA); On-site; USD 66,477,000 - 95,647,000; Full time

Job summary

MultiCare Tacoma General Hospital seeks a Care Coordinator Associate to support hospital transitions within an interdisciplinary team. You will help ensure smooth throughput, coordinate scheduling, and assist with insurance authorizations while using multiple data platforms.

The role emphasizes patient-centered care, collaboration, and strong customer service. A health-related background and experience in healthcare settings are preferred, with a focus on transitions of care.

Qualifications

• Post-secondary coursework, preferably in a health related field.
• Bachelor’s degree highly desirable.
• Minimum of 2 years experience in a health care setting, preferably as a HUC or in a clinical role such as MA, CNA or EMT.
• Experience in utilization management, community resources, and/or financial and quality issues affecting patient care desirable.

Responsibilities

• Assist in cross continuum hospital transitions as part of an interdisciplinary care team.
• Support scheduling, insurance authorizations and care coordination processes.
• Leverage multiple data platforms to ensure smooth throughput and patient flow.

Skills

Customer service

Collaboration

Technology savvy

Education

Bachelor’s degree

Post-secondary coursework

Job description

Join a team that shares your calling At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. FTE: 1.0, Shift: Day, Schedule: M-F

Position Summary

The Care Coordinator Associate is part of an interdisciplinary care team consisting of physicians and clinical professionals to assist in the cross continuum approach to hospital transitions. This position will be a key component to achieving collaborative practices that exemplify MultiCare Health System’s commitment to patient centered care, community engagement, and focus on transition of care for patients with physical and behavioral healthcare needs. The ideal candidate will have excellent customer service skills and a collaborative approach to ensure smooth throughput and care transitions for patients. The Care Coordinator Associate must be adept in technology to utilize multiple data platforms and troubleshoot as needed. In addition, this role requires organizational skills and familiarity with scheduling, insurance and authorizations.

Requirements

• Post-secondary coursework, preferably in a health related field
• Bachelor’s degree highly desirable
• Minimum of 2 years experience in a health care setting, preferably as a Health Unit Coordinator (HUC) or in a clinical role such as medical assistant, certified nursing assistant or EMT
• Experience in utilization management, community resources, and/or financial and quality issues affecting patient care desirable

About Tacoma General Hospital

MultiCare Tacoma General Hospital, in the heart of Tacoma, WA, is a 367-bed regional medical center delivering cutting-edge care. With a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic and robotic surgery, Tacoma General combines innovation with compassionate care. Home to the MultiCare Regional Cancer Center, a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children’s, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.

About the Tacoma Community

Tacoma, just 30 miles south of Seattle, blends big-city amenities with the beauty of the Pacific Northwest. From scenic waterfronts and mountain trails to vibrant arts, dining and brewery scenes, Tacoma offers something for everyone — outdoor enthusiasts, families and young professionals alike. With strong schools and universities, it’s a city where you can live, work and play.

Why MultiCare?

Rooted in the local community Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. Growth and education

• Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.
• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. Belonging for all Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. Pacific Northwest lifestyle Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

• We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.
• The pay scale is $23.20 - $33.38 USD.

As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.

However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education.

If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.

MultiCare is a not-for-profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.

Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation.

If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.