Care Coordinator Assistant- NICU

Texas Children's; Houston (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Texas Children's aspires to hire a Care Coordinator Assistant to provide non-clinical administrative support for the Care Coordination process. The role focuses on timely discharge planning, utilization management, and maintaining data integrity.

You will interact with internal/external customers and staff, ensuring confidential handling of information and promoting a positive team environment. Ideal candidates have a high school diploma or GED (some college preferred) and at least 2 years of

Qualifications

• Requires high school diploma or GED; some college coursework preferred.
• 2 years' experience in hospital care coordination/case management, home health, quality improvement or related field.

Responsibilities

• Provide department-related and other communications to internal and external customers.
• Assist utilization management processes to maintain compliance with guidelines.
• Assist transition/discharge planning and care coordination to support plans and patient satisfaction.
• Maintain data integrity.
• Deliver professional, courteous service while handling confidential matters.
• Collaborate with nursing and medical staff; respond to requests promptly and tactfully.
• Obtain information for responses and relay messages to staff, customers, and providers.

Skills

Care coordination experience

Communication skills

Confidentiality awareness

Education

High school diploma or GED

Some college coursework

Job description

We are searching for a Care Coordinator Assistant. Someone who will provide non-clinical administrative support to the Care Coordination process including but not restricted to timely discharge planning and utilization management.

Think you've got what it takes?

• Provides department-related and other appropriate communications to internal and external customers.
• Provides assistance for utilization management processes to maintain compliance with federal, state and managed care guidelines.
• Provides assistance for transition/discharge planning and care coordination processes to transition plans and enhance patient/family satisfaction.
• Maintains data integrity.
• Provides professional, efficient and courteous service to the customer while maintaining integrity in dealing with issues of a confidential nature.
• Works effectively with peers, nursing and medical staff and maintains a positive attitude. Responds to requests personally, tactfully, and courteously.
• Obtains information required for response whenever possible and communicates pertinent information to staff, customers, and providers. Relays messages to appropriate individuals efficiently and in a timely manner.
• Promotes a positive work environment, and contributes to the overall team effort.

• H.S. Diploma or GED required
• Some college coursework preferred
• 2 years' experience in hospital care coordination/case management, home health, quality improvement or a related field required