Care Coordinator Assistant-Behavioral Health

Texas Children's; Houston (TX); On-site; USD 40,000 - 48,000; Full time

Job summary

Texas Children's Hospital is seeking a Care Coordinator Assistant to provide non-clinical administrative support to the care coordination process, including discharge planning and utilization management.

The role emphasizes timely communications with internal and external customers, data integrity, and collaboration with nursing and medical staff to enhance patient and family satisfaction.

Qualifications

• H.S. Diploma or GED required.
• Some college coursework preferred.
• 2 years' experience in hospital care coordination/case management, home health, quality improvement or a related field required.

Responsibilities

• Provides department-related communications to internal and external customers.
• Assists utilization management processes to maintain compliance with federal, state and managed care guidelines.
• Supports transition/discharge planning and care coordination processes to transition plans and enhance patient/family satisfaction.
• Maintains data integrity.
• Provides professional, efficient and courteous service to the customer while maintaining confidentiality.
• Works effectively with peers, nursing and medical staff and maintains a positive attitude.
• Responds to requests personally, tactfully, and courteously.
• Relays messages to appropriate individuals efficiently and in a timely manner.
• Promotes a positive work environment, and contributes to the overall team effort.

Skills

Communication skills

Customer service

Interpersonal skills

Education

High School Diploma or GED

Some college coursework

Job description

We are searching for a Care Coordinator Assistant. Someone who will provide non-clinical administrative support to the Care Coordination process including but not restricted to timely discharge planning and utilization management.

Think you've got what it takes?

• Provides department-related and other appropriate communications to internal and external customers.
• Provides assistance for utilization management processes to maintain compliance with federal, state and managed care guidelines.
• Provides assistance for transition/discharge planning and care coordination processes to transition plans and enhance patient/family satisfaction.
• Maintains data integrity.
• Provides professional, efficient and courteous service to the customer while maintaining integrity in dealing with issues of a confidential nature.
• Works effectively with peers, nursing and medical staff and maintains a positive attitude. Responds to requests personally, tactfully, and courteously.
• Obtains information required for response whenever possible and communicates pertinent information to staff, customers, and providers. Relays messages to appropriate individuals efficiently and in a timely manner.
• Promotes a positive work environment, and contributes to the overall team effort.

• H.S. Diploma or GED required
• Some college coursework preferred
• 2 years' experience in hospital care coordination/case management, home health, quality improvement or a related field required