Care Coordinator

Mental Health Association - Western MA; West Springfield (MA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Health care plan

Retirement plan

Paid time off

Family leave

Long term disability

Job summary

Mental Health Association - Western MA invites applications for a Care Coordinator within the GRIT program. You will connect clients to behavioral health resources, coordinate care including MAT and psychiatric services, and help develop aftercare and discharge plans.

This role emphasizes trauma‑informed, person-centered, culturally responsive support. Required: high school diploma or GED; relevant experience in human services; MAP, CPR and first aid certifications; valid driver’s license.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree preferred.
• Prior experience in Human Services required.
• Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid.

Responsibilities

• Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
• Develop and maintain connections with community resources and behavioral health services, including those available through clients’ insurance.
• Coordinate MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
• Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
• Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
• Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
• Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
• Maintain communication with external providers to ensure coordinated and continuous care across services.
• Provide crisis support and assist in developing crisis prevention and response plans when needed.
• Collaborate with program staff to ensure services are trauma-informed, person-centered, culturally responsive, and aligned with agency standards and regulations.

Skills

Care coordination

Referrals

Documentation

Advocacy

Crisis support

Education

High School Diploma or GED

Bachelor’s Degree preferred

Tools

MAP Certification

CPR

First aid

Job description

Position Summary

The Care Coordinator supports individuals by providing information, developing connections with community and behavioral health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans.

Pay Rate: $19 - $21 an hour

Open Shifts:

- Monday through Friday 8am-4pm (40hrs)

- Monday through Friday 9am-5pm (40hrs) two open positions

- Monday through Friday 10am-6pm (40hrs)

Key Responsibilities

• Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
• Develop and maintain connections with community resources and behavioral health services, including those available through clients’ insurance.
• Coordinate MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
• Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
• Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
• Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
• Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
• Maintain communication with external providers to ensure coordinated and continuous care across services.
• Provide crisis support and assist in developing crisis prevention and response plans when needed.
• Collaborate with program staff to ensure services are trauma-informed, person-centered, culturally responsive, and aligned with agency standards and regulations.

About the GRIT Program

The GRIT program at MHA provides residential rehabilitation for individuals with substance use challenges and co‑occurring mental health conditions. Residents participate in individualized counseling, recovery‑focused programming, and community activities such as education, job training, or employment, all within a structured and supportive environment. With locations in Springfield (men’s programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to support recovery, personal growth, and long‑term stability, while creating personalized aftercare plans for a successful return to the community.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Valid driver’s license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours.

• High School Diploma or equivalent (GED) required.
• Bachelor’s Degree in a related field preferred.
• Prior experience in Human Services required.

• Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $19 - $21 an hour