Care Coordinator

Consumer Direct Care Network; Waukesha (WI); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation accrual

Profit-sharing for employees

Two Paid Floating Holidays

Paid Safe Sick Time

401(k) Retirement plan & discretionary

Company-Paid Life Insurance

Flexible Spending Account

Employee Assistance Program

Pet Insurance

Job summary

Consumer Direct Care Network seeks a qualified professional to coordinate services for clients within Medicaid guidelines. You will create care plans, train clients, audit services, and report findings to contracted entities.

You will work with stakeholders, ensure timely project delivery, and support client advocacy while maintaining documentation and compliance across programs. Strong communication and multitasking are essential.

Qualifications

• Bachelor’s degree in the field as listed
• 6 years’ experience serving individuals with disabilities
• Must have reliable transportation. If driving, valid license & auto insurance
• Previous Support Broker experience preferred
• Employees must provide their own reliable internet for remote/hybrid work

Responsibilities

• Collaborate with stakeholders regarding delivery of services
• Comfortable with public speaking
• Comply with applicable legal requirements, standards, policies, and procedures
• Conduct advanced reporting and oversight activities
• Demonstrate problem solving and decision-making skills
• Handle complex service programs and special projects
• Lead, supervise and complete special projects including developing and implementing care plans
• Maintain necessary skills to coordinate workflow
• Market services to referral sources
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Enroll clients and employees in services, including care/support plan and budget
• Orient and educate clients on program roles
• Train and assist clients in timecard submission
• Assist clients with eligibility requirements
• Travel to client homes or other destinations to meet with clients
• Conduct client assessments and contacts
• Maintain documentation in CRM
• Compile information for auditors
• Bilingual preferred in various locations
• Other duties as assigned

Skills

Bachelor’s degree

6 years experience

Reliable transportation

Support Broker experience (preferred)

Remote/hybrid internet access

Education

Bachelor’s degree in Social Work/ psychology/ counseling/ rehabilitation/ nursing/ sociology or related field

Job description

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create aworkplace where everyone issupported and motivated to betheir best; we collaborate onshared goals and celebrate ouraccomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

J OB SUMMARY

• Apply a person-centered approach to keep the client at the center of all program functions
• Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
• Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
• Assist clients with plan/budget development, submissions and revisions
• Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy

JOB DUTIES

• Collaborate with stakeholders regarding delivery of services
• Comfortable with public speaking
• Comply with applicable legal requirements, standards, policies, and procedures
• Conduct advanced reporting and oversight activities
• Demonstrate effective problem solving and decision-making skills
• Handle complex service programs and special projects
• Lead, supervise and complete special projects including, but not limited to:
• Developing and implementing care plans
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Enroll clients and employees in services, including the development of the service/support plan and budget
• Orient and educate the client on current program roles and responsibilities
• Train and assist clients in timecard submission
• Assist clients with eligibility requirements, as required by the program rules
• Travel to and from Client homes or other destinations to meet with Clients.
• Conduct necessary client assessments and contacts
• Maintain timely and proper documentation in the Customer Relationship Management (CRM) database
• Compile information for internal or external auditors
• Bilingual preferred in various locations
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field
• 6 years’ experience serving individuals with disabilities
• Must have reliable transportation. If the employee will be driving, a valid driver’s license and auto insurance is required.
• Previous Support Broker experience preferred
• Combination of education and experience
• Employees must provide their own reliable internet if working a remote/hybrid position

J OB SUMMARY

• Apply a person-centered approach to keep the client at the center of all program functions
• Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
• Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
• Assist clients with plan/budget development, submissions and revisions
• Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy

JOB DUTIES

• Collaborate with stakeholders regarding delivery of services
• Comfortable with public speaking
• Communicate effectively
• Comply with applicable legal requirements, standards, policies, and procedures
• Conduct advanced reporting and oversight activities
• Demonstrate dependability
• Demonstrate effective problem solving and decision-making skills
• Exhibit computer efficiency
• Handle complex service programs and special projects
• Lead, supervise and complete special projects including, but not limited to:
• Developing and implementing care plans
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Enroll clients and employees in services, including the development of the service/support plan and budget
• Orient and educate the client on current program roles and responsibilities
• Train and assist clients in timecard submission
• Assist clients with eligibility requirements, as required by the program rules
• Travel to and from Client homes or other destinations to meet with Clients.
• Conduct necessary client assessments and contacts
• Maintain timely and proper documentation in the Customer Relationship Management (CRM) database
• Compile information for internal or external auditors
• Bilingual preferred in various locations
• Other duties as assigned

QUALIFICATIONS

• Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field
• 6 years’ experience serving individuals with disabilities
• Must have reliable transportation. If the employee will be driving, a valid driver’s license and auto insurance is required.
• Previous Support Broker experience preferred
• Combination of education and experience
• Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Profit-sharing for employees in good standing
• Two Paid Floating Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.