Care Coordinator

211palmbeach; Town of Florida (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee assistance program

Life insurance

Paid time off

Job summary

211PBTC is seeking a compassionate bilingual English/Spanish Care Coordinator to join the 211 Help Me Grow team. The ideal candidate will help families access health, mental health, and wellness services and support children’s positive growth.

You will respond to calls from parents and providers, conduct screenings with HMG tools such as ASQ, and refer families to Palm Beach County or Treasure Coast agencies.

Qualifications

• Bachelor's degree in Social Work, Special Education, or related human services field is preferred.
• Proficiency with Microsoft Windows Suite and ability to enter/retrieve data in databases.
• Ability to establish professional relationships and work with diverse populations.

Responsibilities

• Determine need for services and provide information, assessment, and referrals using the 211 database.
• Complete developmental screenings and provide referrals; maintain outreach records.
• Link callers to Palm Beach County or Treasure Coast agencies based on needs.
• Participate in health fairs and community events to raise awareness of Help Me Grow and 211 services.

Skills

Bilingual English/Spanish

Microsoft Windows proficiency

Establish professional relationships

Education

Bachelor's degree in Social Work, Special Education, or related human services field

Associate degree in early child development

Tools

Databases / CRM

Job description

211PBTC a dedicated and passionate agency committed to improving lives through crisis intervention and by connecting people to health, mental health, and wellness services 24 hours a day every day seven days a week.

We are seeking an enthusiastic and compassionate bilingual (English/Spanish) Care Coordinator to join our 211 Help Me Grow team. The ideal candidate will have a genuine passion for helping children and families access the services they need. The Care Coordinator plays a crucial role in connecting families with the resources and support necessary for the positive growth and development of their children.

This position responds to calls from parents, childcare providers, early educators, health professionals, and social service agencies about concerns related to child learning, developmental, emotional and/or behavioral issues with a special emphasis on those who speak Spanish.

Using HMG approved screening tools, such as the ASQ and other evaluation tools, conducts screenings to determine concerns related to child learning, developmental, emotional and/or behavioral issues.

Responsibilities

• Determine the need for services and provide information assessment and referrals to community services utilizing the 211 resource database.
• Complete developmental screenings and provide referrals to qualified children as needed. Maintain accurate records of outreach activities, and client interactions.
• Links callers who are potentially eligible for services to the appropriate Palm Beach County or Treasure Coast County agency based on needs expressed.
• Participate in health fairs and community events to increase awareness and utilization of the Help Me Grow program and 211 services.

Qualifications and Experience

• Bachelor's degree in Social Work, Special Education, or related human services field or associate's degree in early child development from an accredited college or university preferred; Special education / work experience in a related field may be substituted for a degree.
• Proficiency with Microsoft Windows Suite; ability to enter and retrieve information in databases.
• Ability to establish professional relationships.
• Bilingual English/Spanish.

The Agency

211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. The agency cultivates a caring and dynamic team to service Palm Beach County and the Treasure Coast (five counties). Additional partners provided funding to support a quality, centralized access point for health, and human services information and crisis services. 2-1-1 was designated nationally by the FCC for information and referral purposes, and it became the telephone number for the agency's helpline.

211 Palm Beach/Treasure Coast's mission is to save lives through crisis intervention and by connecting people to health, mental health, and wellness services 24 hours a day every day.

The position: Full time day shift Monday through Friday. Occasional weekend events.

Salary: $21 - $23.50 per hour

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Employee assistance program
• Life insurance
• Paid time off

Schedule: Monday to Friday. Occasional weekend events.

Work Location: The position will be based in our temporary Delray Beach location for approximately 12-18 months before relocating back to Lantana in our newly constructed building.

Local and national background clearance required.