Care Coordinator

MHA (Mental Health Association); Springfield (MA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan (403B/IRA)

Paid Time Off

Family Leave

Long Term Disability

Job summary

The Care Coordinator position at Mental Health Association supports individuals by providing information, building connections with community and behavioural health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans.

Pay rate ranges from $19 to $21 per hour with a Monday–Friday, 8am–4pm schedule (40 hours).

Qualifications

• High school diploma or GED required.
• Prior experience in human services preferred.
• MAP, CPR, and first aid certification (or ability to obtain).

Responsibilities

• Assist clients in accessing needed services by providing information, referrals, coordinating care, and ensuring follow-up.
• Develop and maintain connections with community resources and behavioural health services, including those available through clients' insurance.
• Coordinate MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
• Support clients in identifying recovery goals and developing individualized service plans with the treatment team.
• Advocate for clients to ensure timely access to benefits, housing, healthcare, and other essential services.
• Document all client contacts, service coordination activities, and progress in line with agency policies and confidentiality standards.
• Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
• Maintain communication with external providers to ensure coordinated and continuous care across services.
• Provide crisis support and assist in developing crisis prevention and response plans when needed.
• Collaborate with program staff to ensure services are trauma-informed, person-centered, culturally responsive, and aligned with agency standards and regulations.

Skills

Empathy

Time management

Communication

Problem solving

Education

High School Diploma or GED

Bachelor's Degree related field preferred

Tools

MAP certification

CPR

First Aid

Job description

Position SummaryThe Care Coordinator supports individuals by providing information, developing connections with community and behavioural health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans.

$19 - $21 an hour

Monday through Friday 8am-4pm (40hrs)

• Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
• Develop and maintain connections with community resources and behavioural health services, including those available through clients' insurance.
• Coordinate MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
• Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
• Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
• Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
• Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
• Maintain communication with external providers to ensure coordinated and continuous care across services.
• Provide crisis support and assist in developing crisis prevention and response plans when needed.
• Collaborate with program staff to ensure services are trauma-informed, person-centred, culturally responsive, and aligned with agency standards and regulations.

Position Summary

The Care Coordinator supports individuals by providing information, developing connections with community and behavioural health resources, and coordinating care services, including Medication-Assisted Treatment (MAT) and psychiatric care. The role also involves coordinating referrals and establishing aftercare and discharge plans.

Pay Rate: $19 - $21 an hour

Open Shift: Monday through Friday 8am-4pm (40hrs)

Key Responsibilities

• Assist clients in accessing needed services by providing information, making referrals, coordinating care, and ensuring follow-up.
• Develop and maintain connections with community resources and behavioural health services, including those available through clients' insurance.
• Coordinate MAT, psychiatric services, and other clinical supports during residency and assist with aftercare planning post-discharge.
• Support clients in identifying recovery goals and developing individualized service plans in collaboration with the treatment team.
• Advocate on behalf of clients to ensure timely access to benefits, housing, healthcare, and other essential services.
• Document all client contacts, service coordination activities, and progress in accordance with agency policies and confidentiality standards.
• Engage with clients regularly to assess ongoing needs, provide support, and update care plans as appropriate.
• Maintain communication with external providers to ensure coordinated and continuous care across services.
• Provide crisis support and assist in developing crisis prevention and response plans when needed.
• Collaborate with program staff to ensure services are trauma-informed, person-centred, culturally responsive, and aligned with agency standards and regulations.

About The GRIT Program

The GRIT program at MHA provides residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. Residents participate in individualized counselling, recovery-focused programming, and community activities such as education, job training, or employment, all within a structured and supportive environment. With locations in Springfield (men's programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to support recovery, personal growth, and long-term stability, while creating personalised aftercare plans for a successful return to the community.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Valid driver's license, adequate auto insurance, a clean driving record, and a reliable vehicle during work hours
• High School Diploma or equivalent (GED) required
• Bachelor's Degree in a related field preferred
• Prior experience in Human Services required
• Certified (or ability to become certified) in medication administration (MAP), CPR, and first aid

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $19 - $21 an hour