Care Coordinator

Care at Home; Southfield (MI); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Healthcare Benefits

Mileage Reimbursement

Bonus Opportunities

Paid Time Off

Paid Holidays

Professional growth

Collaborative team environment

Job summary

Care at Home Michigan LLC is seeking a Client Services & Community Relations Coordinator to coordinate care, build relationships, and represent the agency in the community. This role blends office duties with in-field engagement to ensure high-quality service for clients and families.

You’ll work with case managers, social workers, discharge planners, and referral sources; assist with Medicaid billing, track authorizations, and maintain accurate records.

Qualifications

• Excellent communication and relationship-building skills.
• Strong computer and software proficiency.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities independently.
• Valid driver's license and reliable transportation.
• Professional demeanor and strong customer service skills.

Responsibilities

• Coordinate services for new and existing clients.
• Communicate regularly with clients, families, caregivers, and case managers.
• Track authorizations and ensure services are implemented promptly.
• Resolve client concerns and service issues.
• Maintain accurate client records and documentation.
• Build and maintain relationships with case managers, social workers, discharge planners, and community organizations.
• Conduct regular in-person visits to referral sources throughout the community.
• Attend networking events and provider meetings.
• Represent Care at Home Michigan professionally in the field.
• Help grow the agency through strong community partnerships and referral development.
• Assist with Medicaid billing and claim follow-up.
• Track authorizations and service utilization.
• Maintain accurate information within agency software systems.
• Generate reports and support office operations.
• Assist with scheduling and coordination activities as needed.

Skills

Excellent communication

Relationship-building

Computer proficiency

Highly organized

Multi-priority management

Driver's license

Customer service

Job description

Client Services & Community Relations Coordinator

Care at Home Michigan LLC

Salary: $48,000- $55,000 per year + Healthcare Benefits + Mileage Reimbursement + Bonus Opportunities

Care at Home Michigan is a growing Home Help agency dedicated to helping seniors and individuals with disabilities remain safely in their homes. We are seeking an energetic, outgoing, and highly organized professional who enjoys building relationships, coordinating care, and representing the agency in the community.

This is an excellent opportunity for someone who enjoys working with people, solving problems, and making a meaningful impact while helping grow a rapidly expanding healthcare organization.

What You'll Do

Client & Care Coordination

• Coordinate services for new and existing clients.

• Communicate regularly with clients, families, caregivers, and case managers.

• Track authorizations and ensure services are implemented promptly.

• Resolve client concerns and service issues.

• Maintain accurate client records and documentation.

Community Relations & Business Development

• Build and maintain relationships with case managers, social workers, discharge planners, and community organizations.

• Conduct regular in-person visits to referral sources throughout the community.

• Attend networking events and provider meetings.

• Represent Care at Home Michigan professionally in the field.

• Help grow the agency through strong community partnerships and referral development.

Administrative & Billing Support

• Assist with Medicaid billing and claim follow-up.

• Track authorizations and service utilization.

• Maintain accurate information within agency software systems.

• Generate reports and support office operations.

• Assist with scheduling and coordination activities as needed.

Qualifications

Required

• Excellent communication and relationship-building skills.

• Strong computer and software proficiency.

• Highly organized with strong attention to detail.

• Ability to manage multiple priorities independently.

• Valid driver's license and reliable transportation.

• Professional demeanor and strong customer service skills.

Preferred

• Experience in home care, healthcare, staffing, case management, or healthcare administration.

• Experience with Medicaid billing, authorizations, scheduling, or client services.

• Experience developing relationships with healthcare professionals and referral sources.

The Ideal Candidate

You are someone who:

• Enjoys meeting people and building lasting professional relationships.

• Is comfortable working both in the office and out in the community.

• Can balance client service, administrative responsibilities, and business development.

• Learns new software quickly and enjoys staying organized.

• Takes initiative and thrives in a fast-paced environment.

Benefits

• Healthcare Benefits

• Competitive salary of $55,000–$60,000 annually
• Mileage reimbursement
• Performance-based bonus opportunities
• Paid Time Off (PTO)
• Paid Holidays
• Professional growth and advancement opportunities
• Supportive and collaborative team environment