Care Coordinator

Operation-Par,-Inc; Sarasota (FL); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

9 paid holidays

3 weeks PTO per year

401k matching

Continuing education / certification**

Licensure supervision reimbursement

Job summary

Operation PAR, Inc. is seeking a Regular Full-Time position in Largo, FL to manage referrals and oversee the intake process for individuals seeking behavioral health services.

The role involves conducting initial assessments, explaining patient rights, and coordinating care and discharge planning. You will use telehealth platforms for screenings and counseling, perform documentation in the EHR, and ensure compliance with state and agency policies while supporting a team-focused, respectful work

Qualifications

• Must meet one of the education criteria listed and have related client service experience.
• Experience with intake, admissions, and documentation in behavioral health settings preferred.
• Familiarity with community and internal resources and crisis interventions helpful.

Responsibilities

• Manage referrals via phone lines and external/internal sources.
• Screen clients for admission to services and determine eligibility.
• Oversee intake process including financial reviews and documentation.
• Conduct initial assessments and explain patient rights and responsibilities.
• Coordinate care, discharge planning, and linkages to services.
• Perform administrative tasks and use telehealth for screenings and counseling.
• Maintain timely documentation in the EHR and ensure regulatory compliance.

Skills

Communication skills

Teamwork

Attention to detail

Organizational skills

Education

High School Diploma + 2 years direct client service experience

Bachelor's degree + 2 years direct client service experience

Master's degree in counseling or related field + 2 years experience

MCAP/CAP/CAC certification preferred

Tools

EHR system

Microsoft Windows

Zoom

Teams

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Largo, FL, US

3 days ago Requisition ID: 2263

Salary Range: $19.08 To $20.40 Hourly

ABOUT THE ORGANIZATION:

Operation PAR, Inc. is a non-profit organization offering the full continuum of services for individuals with substance use and/or mental health disorders. PAR has been providing comprehensive behavioral health treatment in west Florida since 1970 through advocacy, education, clinical services, and research.

BENEFITS:

• 9 paid holidays per year
• 3 weeks of PTO per year (on top of holidays). PTO increases to 4 weeks/year after 2 years of employment, and then to 5 weeks/year after 5 years of employment.
• 401k matching
• Continuing education, reimbursement for professional certifications, licensure and qualified supervision.

GENERAL DESCRIPTION:

Responsible for managing the referrals that come for PAR's services (phone lines, CAM, external entities, and internal referrals). Responsible for screening clients for admission into our services, ensuring they meet the necessary criteria for substance abuse and mental health treatment. Duties include conducting initial assessments, reviewing treatment consents, and explaining patient rights and responsibilities. Manages the intake process, including financial reviews and documentation. Using telehealth services for clinical screenings and counseling. Performs various administrative tasks as assigned. Care Coordination for clients to include intake, discharge planning, outreach, and linkages to other services both within and without PAR.

SCOPE OF PRACTICE:

• Screenings and other diagnostic questionnaires
• Client Intake Process
• Referral to appropriate level of care and services
• Care coordination
• Clinical Documentation & Compliance
• Crisis intervention
• Documentation of progress

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:

Understanding the complex nature of our clients:

• Knowledge of substance use, mental health, harm reduction, and trauma informed care
• Identify effects of psychoactive substances on clients and families
• Understand co-existing medical and psychological disorders

Treatment Knowledge:

• Know accepted levels of treatment, recovery, and relapse prevention
• Participate in interdisciplinary treatment planning

Application to Practice:

• Use screening criteria for substance use disorders and mental health needs
• Tailor placement recommendations to client individual needs and cultural identity
• Familiarity with community and internal resources
• Meet contractual and program service standards

Documentation:

• Timely documentation of all client information and screenings are documented in the agency's electronic health record (EHR) system
• Adhere to state, federal, and agency regulations regarding client confidentiality and service provision
• Maintain accurate records for auditing and quality assurance purposes

ESSENTIAL JOB FUNCTIONS:

• Commitment to workplace of dignity and respect
• Compliance with all Equal Employment Opportunity rules and guidelines
• Ability to work with others cooperatively and cordially in a spirit of teamwork
• Ability to appear at work as scheduled, mindful of the company's attendance policies
• Ability to accept direction from managers and supervisors in a respectful and collaborative manner

EDUCATION AND EXPERIENCE:

Must meet one of the following criteria:

• High School Diploma plus two years of direct client service experience in mental health or substance abuse
• Bachelor's degree in a directly related field plus two years of direct client service experience in mental health or substance abuse
• Master's degree in counseling or a directly related field with two years of direct client service experience in mental health or substance abuse, licensed or pursuing licensure preferred
• MCAP, CAP, or CAC certification from the Florida Certification Board preferred

LICENSES, CERTIFICATIONS AND REGISTRATIONS:

• Current CPR and First Aid Certification or certifications must be obtained within the first six (6) months of employment

ESSENTIAL PHYSICAL/TECHNICAL SKILLS:

• Ability to move about treatment facility, both indoors and out
• Ability to lift and carry 5 to 10 pounds
• Proficiency with Microsoft Windows-based computers
• Ability to document in an electronic health record system
• Ability to use Zoom and Teams virtual platforms
• Highly organized
• Familiarity with Data Collection and Analysis

Reasonable accommodation will be made for otherwise qualified individuals with a disability.

WORKPLACE STANDARDS:

• Adheres to company time and attendance standards, with understanding of the needs of a 24-hour residential program if applicable
• Demonstrates knowledge of company policy and procedure
• Performs other duties as assigned and maintains a safe work environment
• Must maintain current training as required by Operation PAR, Inc. policies

ENVIRONMENTAL CONDITIONS:

• Exposure to individuals who may be experiencing emotional distress or agitation
• Possible exposure to clients with communicable diseases
• Involves some outdoor activities
• In-home or community environments

Veterans encouraged to apply. Operation PAR Inc is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use.