Care Coordinator

Operation PAR, Inc.; Largo (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

9 paid holidays per year

3 weeks PTO per year (on top of hols).

401k matching

Continuing education reimbursements

Job summary

Operation PAR, Inc. is seeking an Intake/Referral Specialist to manage referrals, screen clients for admission, and coordinate the intake process for substance use and mental health services.

The role includes reviewing treatment consents, explaining patient rights, and supporting discharge planning. The position requires using telehealth for screenings, maintaining accurate documentation in the agency's EHR, and ensuring compliance with confidentiality and program standards.

Qualifications

• Must meet one of the following criteria: High School Diploma plus two years of direct client service experience in mental health or substance abuse, Bachelor’s degree plus two years of direct client service experience, or Master’s degree with two years of direct client service experience; clinical licensure pursued is acceptable.
• MCAP, CAP, or CAC certification from Florida Certification Board preferred.

Responsibilities

• Screenings and other diagnostic questionnaires.
• Client Intake Process.
• Referral to appropriate level of care and services.
• Care coordination.
• Clinical Documentation & Compliance.
• Crisis intervention.
• Documentation of progress.

Skills

Screenings

Intake process

Care coordination

Documentation

Crisis intervention

Teamwork

Education

High School Diploma + 2 years direct client service experience

Bachelor’s degree in related field + 2 years direct client service experience

Master’s degree in counseling + 2 years direct client service experience

MCAP, CAP, or CAC certification preferred

Tools

Zoom

Teams

Microsoft Windows

Electronic Health Record (EHR) system

Job description

Operation PAR, Inc. is a non-profit organization offering the full continuum of services for individuals with substance use and/or mental health disorders. PAR has been providing comprehensive behavioral health treatment in west Florida since 1970 through advocacy, education, clinical services, and research.

BENEFITS:

• 9 paid holidays per year
• 3 weeks of PTO per year (on top of holidays). PTO increases to 4 weeks/year after 2 years of employment, and then to 5 weeks/year after 5 years of employment.
• 401k matching
• Continuing education, reimbursement for professional certifications, licensure and qualified supervision.

Responsible for managing the referrals that come for PAR’s services (phone lines, CAM, external entities, and internal referrals). Responsible for screening clients for admission into our services, ensuring they meet the necessary criteria for substance abuse and mental health treatment. Duties include conducting initial assessments, reviewing treatment consents, and explaining patient rights and responsibilities. Manages the intake process, including financial reviews and documentation. Using telehealth services for clinical screenings and counseling. Performs various administrative tasks as assigned. Care Coordination for clients to include intake, discharge planning, outreach, and linkages to other services both within and without PAR.

SCOPE OF PRACTICE:

• Screenings and other diagnostic questionnaires
• Client Intake Process
• Referral to appropriate level of care and services
• Care coordination
• Clinical Documentation & Compliance
• Crisis intervention
• Documentation of progress

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:

Understanding the complex nature of our clients:

• Knowledge of substance use, mental health, harm reduction, and trauma informed care
• Identify effects of psychoactive substances on clients and families
• Understand co-existing medical and psychological disorders

Treatment Knowledge:

• Know accepted levels of treatment, recovery, and relapse prevention
• Participate in interdisciplinary treatment planning

Application to Practice:

• Use screening criteria for substance use disorders and mental health needs
• Tailor placement recommendations to client individual needs and cultural identity
• Familiarity with community and internal resources
• Meet contractual and program service standards

Documentation:

• Timely documentation of all client information and screenings are documented in the agency's electronic health record (EHR) system
• Adhere to state, federal, and agency regulations regarding client confidentiality and service provision
• Maintain accurate records for auditing and quality assurance purposes

ESSENTIAL JOB FUNCTIONS:

• Commitment to workplace of dignity and respect
• Compliance with all Equal Employment Opportunity rules and guidelines
• Ability to work with others cooperatively and cordially in a spirit of teamwork
• Ability to appear at work as scheduled, mindful of the company’s attendance policies
• Ability to accept direction from managers and supervisors in a respectful and collaborative manner

EDUCATION AND EXPERIENCE:

Must meet one of the following criteria:

• High School Diploma plus two years of direct client service experience in mental health or substance abuse
• Bachelor’s degree in a directly related field plus two years of direct client service experience in mental health or substance abuse
• Master’s degree in counseling or a directly related field with two years of direct client service experience in mental health or substance abuse, licensed or pursuing licensure preferred
• MCAP, CAP, or CAC certification from the Florida Certification Board preferred

LICENSES, CERTIFICATIONS AND REGISTRATIONS:

• Current CPR and First Aid Certification or certifications must be obtained within the first six (6) months of employment

ESSENTIAL PHYSICAL/TECHNICAL SKILLS:

• Ability to move about treatment facility, both indoors and out
• Ability to lift and carry 5 to 10 pounds
• Proficiency with Microsoft Windows-based computers
• Ability to document in an electronic health record system
• Ability to use Zoom and Teams virtual platforms
• Highly organized
• Familiarity with Data Collection and Analysis

Reasonable accommodation will be made for otherwise qualified individuals with a disability.

WORKPLACE STANDARDS:

• Adheres to company time and attendance standards, with understanding of the needs of a 24-hour residential program if applicable
• Demonstrates knowledge of company policy and procedure
• Performs other duties as assigned and maintains a safe work environment

SPECIAL REQUIREMENTS:

• Must have a valid driver's license
• Must pass a level II background check (https://info.flclearinghouse.com) and drug screen
• Must maintain current training as required by Operation PAR, Inc. policies

ENVIRONMENTAL CONDITIONS:

• Exposure to individuals who may be experiencing emotional distress or agitation
• Possible exposure to clients with communicable diseases
• Involves some outdoor activities
• In-home or community environments

Veterans encouraged to apply. Operation PAR Inc is a drug-free workplace that adheres to federal regulations as it pertains to marijuana use.