Care Coordinator

Theuniversityunion; San Antonio (TX); On-site; USD 25,000 - 33,000; Part time

Job summary

Theuniversityunion in San Antonio, TX seeks a Care Coordination professional to collaborate with chronically ill patients and their families, hospital staff, and community resources to promote timely access to care and reduce readmissions.

You will advocate for patients, educate using teach-back methods, and coordinate post-discharge follow-up within 48-72 hours, ensuring continuity of care across providers and community resources.

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years experience in clinical or community resource settings; care coordination and/or case management experience desired.
• Strong communication and patient advocacy skills.

Responsibilities

• Develop and implement a system for identifying and prioritizing continued-care needs for Clarity patients, including high-risk patients.
• Assist patients through the health care system by acting as patient advocate and navigator.
• Educate patients/caregivers using teach-back methods.
• Conduct post-discharge phone calls within 48–72 hours to reinforce the discharge plan.
• Facilitate patient access to appropriate medical and specialty providers.
• Coordinate continuity of patient care within Clarity and with external providers to promote quality outcomes.
• Communicate with internal/external providers and respond to their needs.
• Promote clear communication among care teams and treating clinicians.
• Support patient education and self-management of disease.
• Identify high-risk patients and add to patient registry; participate in quality initiatives.
• Facilitate meetings between patient, family, care team, payor, and community resources as needed.

Skills

Care coordination

Case management

Patient advocacy

Community resources

Education

Bachelor's degree or equivalent

3-5 years experience in clinical or community settings

Job description

• Location 8535 TOM SLICK DR,SAN ANTONIO, TX, 78229,United States
• Job Category Care Coordination, 370008
• Employee Type Non-Exempt PT
• Required Degree 4 Year Degree
• Manage Others No

Description

POSITION SUMMARY

Works in collaboration and continuous partnership with chronically ill or “high risk” patients and their family/caregivers, clinic/hospital/specialty providers and staff, and community resources in a team approach to: promote timely access to appropriate care, increase utilization of preventative care, reduce emergency room utilization and hospital readmissions, increase comprehension through culturally and linguistically appropriate education, create and promote adherence to a care plan, increase continuity of care by managing relationships, increase patients ability to for self-management and shared decision-making, provide assistance with medication refill requests and prior authorizations, connect patients to relevant community resources with the goal of enhancing patient health and well-being.

It is expected that the employee demonstrate behavior consistent with the Core Values and support the strategic plan and the goals and direction of the Performance Improvement Plan.

Requirements

EDUCATION/TRAINING EXPERIENCE

• Bachelor's degree or equivalent
• Three to five years in clinical or community resource settings; care coordination and/or case management experience desired

Summary

THE ESSENTIAL DUTIES OF THE POSITION

• Develop and implement a system for identifying and prioritizing continuedcare needs for Clarity patients, including identification and management ofhigh risk patients
• Assist patients through the health care system by acting as patient advocateand navigator
• Educate patients/caregiver using “teach back” skills
• Conduct Post-Discharge phone calls within 48-72 hours to reinforce Discharge Plan
• Facilitate patient access to appropriate medical and specialty providers
• Coordinate continuity of patient care within Clarity system of care and withexternal providers to promote quality health outcomes and efficiently manageresources
• Communicate and coordinate effectively with, and is responsive to,internal/external providers (e.g., Clinical Staff, Medical Staff, andcommunity providers)
• Promotes clear communication amongst care teams and treating cliniciansby communicating care plans
• Support patient education and self management of disease
• Assists with identification of “high risk” patients, and add these to patientregistryParticipates in clinical team meetings and quality improvement initiatives
• Facilitate and attend meetings between patient, family, care team, payor,and community resources, as needed