Care Coordinator

American Health Partners; Parsons (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

TeleDoc access

Disability plans

EAP

401K with company match

Referral bonus

Job summary

American Health Partners is seeking a Care Coordinator to act as a liaison among input, dispensing, and inventory departments to ensure timely delivery of pharmacy orders while upholding high QA standards. The role supports nursing facilities, behavioral health centers, and internal teams with accurate medication and supply delivery.

The position requires knowledge of pharmacy operations, regulatory compliance, and strong communication.

Qualifications

• Knowledge of the pharmacy industry, Medicaid, CMS and other state/federal regulations.
• Three years of pharmacy technician or clinical related experience.
• Active Tennessee Board of Pharmacy Technician Registration or Nursing licensure.

Responsibilities

• Generate daily cycle fill orders for daily delivery to facilities.
• Manage and resolve incoming facility requests concerning pharmacy orders.
• Contact facility staff for order clarification and information for processing.
• Track and communicate with nursing facilities concerning equipment availability and delivery.
• Obtain medication prescriptions for scheduled medications; refer clinical questions to pharmacists.
• Maintain medical records for selected facilities (monthly recertifications and MARs).
• Notify consultant pharmacist of state surveys and assist with questions.

Skills

Interpersonal skills

Communication skills

Organizational skills

Detail-oriented

Education

High school diploma or GED

Nursing program graduate

Pharmacy technician program

Tools

Framework LTC

Framework ECM

Microsoft Office

Job description

Now Hiring a Care Coordinator at AmPharm in Parsons, Tennessee!

This position serves as a liaison between the input, dispensing, and inventory departments to ensure the smooth and efficient delivery of pharmacy orders while maintaining high standards of quality assurance across all pharmacy procedures. The Care Coordinator will also support our nursing facilities, behavioral healthcare centers, and internal departments, ensuring the accurate and timely delivery of medications and supplies.

Benefits And Perks Include

• Affordable Medical/Dental/Vision insurance options
• Generous paid time-off program and paid holidays for full time staff
• TeleDoc 24/7/365 access to doctors
• Optional short- and long-term disability plans
• Employee Assistance Plan (EAP)
• 401K retirement accounts with company match
• Employee Referral Bonus Program

Description Of Required Duties And Tasks

Essential duties and responsibilities include the following:

Care Coordinator Duties

• Generate daily cycle fill orders for daily delivery to facilities
• Responsible for management and resolution of incoming requests from facilities concerning pharmacy orders
• Contact facility staff for order clarification and any information required for order processing
• Track and communicate with nursing facilities concerning equipment availability and delivery
• Responsible for obtaining medication prescriptions for scheduled medications
• Refer specific clinical questions to pharmacists
• Responsible for management of medical records for selected facilities including monthly Recertifications and MAR’s.
• Notify consultant pharmacist of state surveys at facilities and assist with questions

QA/Audit Duties

• Conduct daily Visions/Framework audits
• Prepare all documentation and assists external auditors as required for Medicare Part D audits
• Maintain Pharmacy Issue Logs and research and resolve all applicable issues related to log
• Generate and submit daily narcotic reporting as required by Tennessee Board of Pharmacy
• Research, manage and tracks non-formulary medications and generates prior authorizations and medication change requests with guidance of pharmacist
• Input and dispensing pharmacy technician duties as needed
• Communicate information effectively to supervisor and others in a timely matter
• Maintain proficiency with computer systems
• Effectively demonstrate accuracy and thoroughness and continually strives to improve quality standards
• Maintain confidentiality of work-related information and materials in compliance with HIPAA regulations
• Adhere to the principles of the Employee Standards and Code of Conduct and reports any violations
• Knowledgeable and compliant with current company policies and procedures and state and federal regulations
• Attends meetings and in-services as required
• Other duties as assigned

Required Knowledge

• Work requires knowledge of the pharmacy industry, Medicaid, CMS and other state/federal regulations. Nursing experience considered in lieu of pharmacy industry knowledge.

Required Skills

• Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed
• Maintaining an established work schedule
• Effectively using interpersonal and communications skills including tact and diplomacy
• Effectively using organizational and planning skills with attention to detail and follow through
• Establishing and maintaining effective working relationships
• Effectively demonstrates accuracy and thoroughness and continually strives to improve quality standards

Required Work Experience

• Three (3) years of pharmacy technician and or other clinical related experience

Computer Software Used

• Framework LTC Software System
• Framework ECM Software System
• Microsoft Office programs

Equipment Used

• Standard Office Equipment
• Computer

Physical Requirements

• Occasional lifting of objects up to 40 pounds
• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling
• Work is performed in a standard office environment
• Must have reliable transportation

Certification Requirements

• Active Tennessee Board of Pharmacy Technician Registration or active Tennessee Board of Nursing licensure.
• Pharmacy Technician Certification (CPhT) (preferred)
• Must complete continuing education in pharmacy-related topics as required to maintain certification

Education Requirements

• High school diploma or general education degree (GED)
• Graduate of an accredited Nursing Program or Pharmacy Technician Program
• Or equivalent combination of education and/or experience

Required Safety Expectations

• Working safely and follow safety rules
• Report unsafe working conditions and behavior
• Take reasonable and prudent actions to prevent others from engaging in unsafe practices

EQUAL OPPORTUNITY EMPLOYER

This Organization is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. This Organization will make reasonable accommodations for qualified individuals with disabilities should a request for accommodation be made. A key part of this policy is to provide equal employment opportunity regarding all terms and conditions of employment and in all aspects of a person's relationship with this Organization including recruitment, hiring, promotions, upgrading positions, conditions of employment, compensation, training, benefits, transfers, discipline, and termination of employment.