Care Coordinator

Tessie Cleveland Community Services Corporation; Palo Alto (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Tessie Cleveland Community Services Corporation invites applications for a Care Coordinator to support individuals with mental health, substance use, and healthcare challenges. You will educate clients, connect them with health and behavioral health providers, and participate in an interdisciplinary care team to ensure seamless services.

The role emphasizes outreach, client advocacy, and coordination across care providers, with a mission to improve community health outcomes through culturally

Qualifications

• Bachelor's degree in social work or health care administration or related field is required.
• Two years of case management experience delivering direct services to individuals with serious mental illness or substance misuse.
• Commitment to the agency's mission and care coordination.
• Strong understanding of cultural competency with the targeted population.
• Good communication and interpersonal skills; ability to speak concisely to clients.

Responsibilities

• Facilitates relations between the agency and the community by communicating policies and programs to clients and residents.
• Facilitates linkages to address client needs and ensure continuity of care among providers.
• Conveys community cultural patterns to the agency's professional staff.
• Conducts community outreach and attends community events.
• Receives referrals from individuals, social workers, and other sources to assist clients in obtaining services.
• Serves as an advocate and helps clients access resources.

Skills

Communication skills

Interpersonal skills

Cultural competency

Organizational skills

Teamwork

Education

Bachelor's degree in social work or health care administration or related field

Tools

Basic computer skills

Job description

Care Coordinator works with the targeted population by providing community-based outreach and advocacy for individuals with mental health, substance use, and healthcare difficulties. They educate clients about their condition, connect them withhealth and behavioral health providers, and evaluate their progress. They work as part of an inter-disciplinary care team.

Position Qualifications/ Requirements

• Abachelor's degreein social work, or healthcareadministration or a related field.
• Two years case management experience providing direct services to individuals with severe mental illness, and/or individuals experiencing substance misuse.
• Commitment to the mission of the agency and care coordination.
• Strong understanding of cultural competency with the targeted population.
• Good communication and interpersonal skills and ability to speak concisely to clients.
• Ability to interact with Care Team members.
• Organized with confidential client material, appointment tracking, and caseloads.
• Ability to build relationships with different types of people, including clients, organization members, and members of the health care team
• Possession of valid Class C or higher driver’s license and insurability by the agency insurance carrier(s).
• Basic computer skills.

Physical Demands

• While performing the duties of this job, the employee regularly operates a computer and other office machinery.
• Frequently works outdoors and is exposed to outdoor weather conditions.
• In-office
• Outdoors and in the field within the community

Duties and Responsibilities

• Facilitates relations between the agency and the community by communicating agency policies and programs to clients, family members, and community residents and addressing stigmas related to services.
• Facilitating linkages to address client needs and
• Ensuring continuity of care among providers.
• Conveying community cultural patterns and attitudes to agency’s professional staff.
• Conducts community outreach and attends community-based events.
• Receives referrals from individuals, social workers, and other referral sources to assist recipients in acquiring needed services.
• Serves as an advocate and assists clients with accessing agency and community resources.
• Other duties as designated.

Core Competencies

• Adaptable
• Teamwork
• Integrity
• Commitment

Job Specific Competencies (Knowledge, Skills, Needed for the Position)

Tessie Cleveland Community Services Corporation