Care Coordinator

Gastro Health; Olympia (WA); On-site; USD 34,000 - 52,000; Full time

Job summary

Gastro Health in Olympia, WA is seeking a friendly medical receptionist to support patients preparing for office visits and endoscopy procedures. Responsibilities include scheduling and registration, answering calls on multiple lines, updating demographics, and coordinating hospital procedures to ensure smooth patient flow.

The role requires prior medical reception or scheduling experience and strong customer service skills, attention to detail, and the ability to work in a busy clinical

Qualifications

• Medical terminology knowledge.
• Previous medical reception/scheduling experience.
• Customer service experience preferred.

Responsibilities

• Greet patients and assist with check-in and scheduling.
• Schedule and register patients for visits and endoscopy procedures.
• Answer multiple phone lines and manage calls.
• Update patient demographics and collect registration data.
• Coordinate hospital procedures and maintain clinic flow.
• Handle cash drawer and process payments.

Skills

Medical terminology knowledge

Job description

About Gastro Health:

Gastro Health is an extensive and diverse group of professionals dedicated to digestive and liver health. Now with more than 120 locations in seven states, our team of physicians, advanced practice providers, nutritionists, technicians, and support team are on a mission to provide outstanding medical care and an exceptional healthcare experience.

Position Summary

This position is a customer service and clerical support position, performing duties that prepare the patient for office appointments and endoscopy procedures. This position is primarily responsible for scheduling and registration of patients for office visits, GA endoscopy procedures and schedules hospital procedures in an efficient and timely manner. Duties include, but are not limited to: prepares patient registration and procedure preparation paperwork; greets, assists and checks in patients for appointments; answers multiple telephone lines, screens calls and forwards as needed, returns voice messages; schedules and reschedules appointments and procedures; coordinates hospital procedures and records with hospital staff; stocks clerical supplies; balances cash drawer/till; collects registration data and completes logs; completes insurance benefits authorization and insurance/other data entry in the medical record.

Essential Functions include but are not limited to the following:

• Greets patients and visitors in courteous and empathetic manner. Appropriately responds to and/or refers incoming telephone calls and messages. Returns telephone calls/messages and completes scheduling conversations in a prompt and timely manner.
• Coordinates and schedules office appointments, endoscopy procedures at GAEC and at PSPH and/or other examinations and procedures. Maintains and updates current patient information and provides appropriate information in appointment lines when scheduling and diagnosis codes.
• Explains registration guidelines to patients asking to complete with current information. Assists new and disabled patients with registration forms.
• Reviews demographic information with patient and updates information on patient account in computer system. Data is required to be entered completely and accurately on patient's account.
• Processes chart, including but not limited to: prepares registration forms, scans photo (when applicable), insurance cards and photo identification into patient account, puts patient papers in chart holder and transfers to medical records in order for scanning.
• Collects co-payments, patient's personal payments, prepayments for procedures and prepares receipt for patients.
• Processes clerical portions of chart including but not limited to: preparing hospital procedure paperwork, Pre-Procedure Questionnaire, Clearance for anti-coagulant/platelet inhibitor and/or implanted electronic device and procedure preparation instruction facilitation.
• Ensures office and procedure schedule gaps are filled on a daily basis utilizing computerized waiting list. Maintains timely flow of patients.
• Answers multiple line telephone, transferring calls and taking/answering messages as appropriate. Answers priority lines immediately. Uses appropriate level of voice conducive to a quiet, private lobby.
• Following WA)003 scheduling policies, makes patient appointments from telephone calls, PCP referrals and Kaiser referrals. Fills in procedure and office schedule openings as directed by any manager, supervisor or Endoscopy charge nurse.
• Reviews recall colonoscopy procedures years to ensure they meet WA003 Colonoscopy Surveillance and Recall Guidelines.
• Acts as liaison between procedure patients and medical staff/providers, responding to routine requests for information. Facilitates communications and refers complex/clinical questions or safety concerns to appropriate clinical staff, Assistant Manager, Operations Manager, Clinical Manager or Endoscopy Administrator, as indicated.

Job Specifications/Qualifications

• Previous medical reception, scheduling and/or customer service experience preferred.

Required Skills And Abilities

• Medical terminology knowledge

Why You'll Thrive at Gastro Health

We look for team members who embody our values of Compassion, Collaboration, Integrity, Accountability, Empowerment, Continuous Improvement, Positive Attitude, and Customer Focus. These values guide how we care for our patients, support one another, and deliver exceptional healthcare every day.

Physical Requirements And Working Conditions

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
• Primarily performed in an office environment with moderate noise levels.
• Frequent sitting, standing, walking, bending, reaching, computer use, and communication.
• Occasional lifting up to 10 lbs., pushing/pulling, and climbing stairs.
• Frequent interaction with staff, managers, patients, families/caregivers, providers, vendors, and other business partners.
• May require occasional weekends, holidays, or varying shifts based on business needs.

Communication Requirements

• Ability to effectively read, write, speak, and understand English to safely perform the essential functions of the position.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.