Care Coordinator

Perfect-Care-Inc.; Middletown (CT); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Perfect-Care-Inc. in Middletown, CT seeks a seasoned Scheduling Coordinator to manage caregiver and client schedules using Sandata and HomeBase in a hybrid role.

You will build strong relationships with caregivers and clients, ensure shifts are covered, and support the care team in matching the right caregiver to each client while supporting accurate billing and payroll data.

Qualifications

• Must possess effective communications skills.
• Must be a critical thinker.
• Proactive, take-charge attitude.
• Comfortable with technology including computers, email, and text messaging.
• Demonstrates strong customer service.
• Comfortable working in a fast-paced environment and handling stress.
• Ability to solve complex scheduling problems.
• Maintains professional appearance and demeanor.
• Strong work ethic.
• Supervisory experience and employee counseling.
• Well organized.

Responsibilities

• Create and maintain staff schedules in the company software.
• Ensure each client has the assigned caregiver at the scheduled time.
• Coordinate with the care team to match best caregiver and client.
• Quickly find replacement caregivers when regular staff are unavailable.
• Monitor clock-in/outs for accurate billing/payroll.
• Attend administrative and staff meetings as requested.
• Address caregiver policy breaches with warnings as needed.
• Address employee policy concerns as needed.
• Ability to work two weekends per month.
• Other duties as assigned.

Skills

Effective communication

Critical thinking

Leadership

Tech-savvy

Customer service

Scheduling optimization

Organization

Relationship building

Tools

Sandata

HomeBase

Job description

We are seeking a highly experienced Scheduling Coordinator. This role is Hybrid in Middletown, CT!!!!!!

Knowledge of Sandata is a plus.

The Scheduling Coordinator is responsible for coordinating and maintaining caregiver and client schedules utilizing agency software's -SANDATA AND HOMEBASE. Must be able to build relationships and rapport with caregivers and clients while keeping shifts covered and maintaining a high level of client satisfaction. As an exceptional in-home care provider, we depend on our staff to ensure all those who have entrusted their care with us remain safe and comfortable. To do this, we must ensure that we are with them when they expect us to be there.

Responsibilities:

• Create and maintain staff schedules on company software
• Ensure all clients have the expected caregiver at their scheduled time
• Coordinate with the Care team to ensure the best possible caregiver & client match
• Quickly find replacement caregivers when regular staff is unavailable (vacations, illness, etc.)
• Monitor clock-in/outs to ensure information is updated for correct billing/payroll
• Attend administrative and staff meetings as requested
• Maintain caregiver discipline, if caregivers are not following company policy in terms of "call out" notification, if they are late to assigned jobs Etc.… advise and issue warnings
• Address employee concerns regarding company policies as needed
• Ability to work two weekends per month
• Other duties as assigned

Qualifications:

• Must possess effective communications skills
• Must be a critcal thinker
• Take charge person to get the job done
• Comfortable with technology including computer software, emails, and texts
• Must exhibit good customer service qualities
• Must be able to work in a fast-paced environment, handle stress well
• Ability to solve complex scheduling problems
• Maintain a professional appearance and demeanor
• Good work ethic
• Supervisory experience including employee counseling
• Must be well organized