Care Coordinator

Tailored Management; Lewisville (TX); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a leading company in the healthcare sector in a remote customer support role. You will assist patients and providers, facilitate access to therapy, manage inquiries, and ensure clear communication throughout the treatment journey, while working from a distraction-free home environment.

Qualifications

• 2-4 years of customer-facing or call center experience preferred.
• Proficient in typing a minimum of 40 WPM.
• Familiarity with insurance billing or pharmacy operations is a plus.

Responsibilities

• Create and process patient referrals and applications using internal CRM.
• Educate patients on program status and resolve inquiries.
• Document detailed notes during patient interactions.

Skills

Multitasking

Verbal Communication

Written Communication

Attention to Detail

Self-Starter

Education

High School Diploma or GED

Tools

Microsoft Office Suite

CRM Systems

Video Conferencing Platforms

Job description

Location : 100% Remote (U.S. residents only)

Schedule : Monday to Friday | Must be available for any 8-hour shift between 8AM-5PM CST (shift assigned)

Training : Mandatory virtual onboarding | 8AM-5PM CST for 4-6 weeks

Opportunity Overview :

Join a Fortune 100 leader in the healthcare industry! This is customer-facing role, and you will support patients and healthcare providers throughout the treatment journey by facilitating access to therapy, verifying benefits, and guiding them through program enrollment and approvals. This is a fully remote opportunity with company-provided equipment and the chance to make a meaningful impact in patients' lives.

Responsibilities :

• Accurately create and process patient referrals and program applications using internal CRM tools
• Educate patients on program status, provide timely updates, and resolve inquiries regarding their care journey
• Maintain professional, empathetic, and clear communication via phone with patients and healthcare providers
• Perform outbound calls to support follow-ups, verifications, or information gathering
• Accurately document detailed notes while on calls using proprietary software
• Stay current on internal policies and procedures and ensure compliance during patient interactions
• Collaborate with internal teams and escalate complex cases as needed
• Monitor and manage patient accounts through the entire program lifecycle

Skills & Qualifications

Technical & Functional Skills :

• Ability to multitask and type a minimum of 40 WPM while conversing
• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Skilled in using video conferencing platforms (Microsoft Teams, Zoom)
• Experience with CRM systems and documenting case notes preferred
• Familiarity with insurance billing or pharmacy operations is a plus

Soft Skills :

• Excellent verbal and written communication with a patient-centric, empathetic tone
• Strong attention to detail and ability to provide quality documentation
• Self-starter with the ability to work independently in a high-volume environment
• Demonstrated ability to meet daily / weekly performance metrics
• Eager to learn and grow into senior-level roles
• Reliable attendance and time management

Education & Additional Requirements

• Education : High School Diploma or GED required
• Experience : 2-4 years of customer-facing or call center experience preferred

Dedicated, quiet, distraction-free home workspace

• Must provide high-speed wired internet (minimum : 15 Mbps download / 5 Mbps upload, max 30ms ping)
• Dial-up, WiFi, satellite, and cellular connections are not acceptable
• Must use a surge protector with network line protection for company equipment