Remote Care Coordinator

Smile Doctors, LLC; Minnesota; Remote; USD 50,000 - 75,000; Full time

Job summary

Smile Doctors, a leader in orthodontic care, is seeking a Remote Care Coordinator. This position involves communicating with patients, managing clinical protocols, and providing technical support. Candidates should have clinical experience, preferably with a bachelor's degree and an understanding of digital applications. Enjoy competitive benefits like medical insurance and 401(k) with paid time off.

Benefits

Medical, dental, vision and life insurance

Short and long-term disability coverage

401(k) plan

3 weeks paid time off + paid holidays

Discounts on braces and clear aligners

Qualifications

• 3 years of clinical orthodontic or dental experience required.
• Intermediate knowledge of web, email, chat, and text applications.
• 1 year of technical support experience preferred.

Responsibilities

• Communicates with patients through Smile Doctors Anywhere.
• Manages clinical protocols and analyzes reporting.
• Provides troubleshooting and technical support for digital platforms.

Skills

Customer Service

Communication

Troubleshooting

Bilingual (Spanish)

Education

High School Diploma

Bachelor’s Degree

Tools

Digital Applications

Power BI

Job description

The vision of Smile Doctors is our people-first culture which creates an environment of passionate, caring Team Members dedicated to providing fun and encouraging relationships with each other and our patients. Smile Doctors offers every Team Member the opportunity to be a part of something bigger. We focus on the importance of the individual and recognize that each person on our Team has something great to offer. We recognize talents and strengths and take care to nurture those abilities to help our Team Members grow into successful people in their careers, in our organization, and beyond.

We are looking for a Remote Care Coordinator to join our team.

If you are looking for an opportunity to be a part of a growing company and industry leader, Smile Doctors is the place for you.We operate the largest national network of orthodontic clinics with locations in more than 20 states. At Smile Doctors, we excel at providing exceptional patient care.

What We Offer

• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

What You’ll Do

• Communicates with patients through Smile Doctors Anywhere and all digital dashboards
• Manages clinical protocols with Smile Doctors Anywhere with doctor
• Monitors dashboards, analytics and reporting to increase adoption and utilization of Smile Doctors Anywhere
• Collaborates with doctors and team on notifications which require immediate attention
• Communicates with clinic teams regarding Smile Doctors Anywhere updates and/or changes
• Analyzes and reviews daily reporting in Smile Doctors Anywhere and Power BI for all notifications and all other digital platforms
• Provides troubleshooting/technical support to patients using digital platforms

What You’ll Need

• High School Diploma or equivalent required
• Bachelor’s Degree preferred
• Three (3) years of clinical orthodontic or dental experience required
• One (1) year technical support experience preferred, but not required
• Bilingual (Spanish) preferred but not required
• Intermediate knowledge of digital applications including web, email, chat, text, etc.
• Intermediate knowledge of principles and processes for providing outstanding customer service

This is the perfect opportunity to grow with an expanding organization! Apply today!

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.