Care Coordinator

Youth Villages; Knoxville (TN); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Paid time off

Tuition reimbursement

Licensure supervision

Job summary

Youth Villages is seeking a Care Coordinator to support youth in crisis through wraparound crisis care. You will collaborate with families, provide direct services, and help develop individualized plans with clarity and sensitivity to family goals.

The role emphasizes coordination with community providers, timely documentation, and ongoing engagement in family-centered care. This position offers a stable full-time schedule and opportunities for professional growth within a national nonprofit.

Qualifications

• Bachelor's degree in a social services discipline is required.
• Experience navigating the child-serving systems is required.
• Experience working with children/youth and families with behavioral health needs is required.
• Nonprofit experience is preferred.

Responsibilities

• Provide high quality wraparound crisis care and family-driven, youth-guided services.
• Develop and monitor Individual Service Plans (ISPs) with families.
• Deliver face-to-face direct service hours to families as needed.
• Coordinate family team meetings and link to community resources.
• Maintain accurate documentation in an EMR system.

Skills

Effective communication

Team collaboration

Systems knowledge

Empathy

Organizational skills

Education

Bachelor's degree in social services

Job description

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families. As a national leader in children's mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works - partnering with others to expand our impact and advocate for meaningful, lasting change. We’re seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters - helping children and families live successfully.

Program Overview

Program Overview: Youth Villages’ Specialized Crisis Services (SCS) Program provides rapid, effective assessment and intervention for youth up to age 18 who are experiencing a psychiatric emergency, such as suicidal or homicidal thoughts, severe depression, physical aggression, psychosis, or acting in a destructive or uncontrollable manner. The program offers thorough, strength-based assessments and crisis management to ensure the safety of the youth and others involved. Families, community members, and providers can reach out for support regardless of whether the youth is currently receiving services from Youth Villages. SCS staff work closely with the youth, their family, and key community partners to evaluate risk factors and develop an immediate plan for stabilization. Services are provided in the home or community to offer timely, accessible support during a crisis. In addition to crisis assessment, the program provides ongoing treatment and intervention to help maintain family stability until appropriate long-term services can be secured.

Position Overview

Position Overview: The Care Coordinator supports youth who have experienced a mental health crisis event by delivering high quality wraparound crisis care and ensuring the process remains family driven and youth guided. This position carries a shared caseload and provides direct face-to-face support, resource linkage, and coordination of family team meetings. The Care Coordinator develops and monitors Individual Service Plans and collaborates closely with families, natural supports, and community providers to promote progress and stability. This role ensures consistent communication, facilitates transitions, and helps families build the skills and connections needed to successfully navigate services quality wraparound driven and youth guided.

Essential Duties and Responsibilities

• Ensures wraparound activities are completed at the highest level of quality
• Completes initial evaluation, develops the Individual Service Plan (ISP) with the family, and completes transition plan and/or discharge summary
• Provides face‑to‑face direct service hours to families as needed in implementing wraparound
• Collaborates with the family in developing a list of individuals they want to attend the family team meetings
• Ensures wraparound process is family-driven and youth guided
• Ensures families experience ongoing participation in and ownership of their care plans
• Facilitates the scheduling of family team meetings in collaboration with the family
• Facilitates the family team meetings and communicates with natural supports and team members regarding youth/families’ participation in services and progress in completing goals
• Provides linkage to community resources, clinical services, and natural supports related to the child/youth
• Coordinates service delivery and meets weekly with family/youth (or as needed per family request)
• Works with community engagement staff to identify and engage with local community resources
• Maintains and builds trusted relationships with clients, partners, and stakeholders
• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills
• Completes accurate and timely documentation in an electronic medical record system (EMR)
• Performs other duties as assigned

Additional Information

Schedule is flexible and non-traditional as it is based around the availability of youth and families served. Applicants must possess a current, valid driver’s license, an automobile for work purposes, and proof of auto insurance. Community-based staff will be reimbursed for applicable mileage.

Skills and Knowledge

• Ability to display effective communication
• Be approachable and engaging
• Ability to build teams that are cohesive and promote trust
• Display a knowledge of child-serving systems and local resources
• Ability to encourage youth and family voice and choice
• Be knowledgeable and sensitive to the culture of the youth and family and effectively convey that to team members
• Ability to empathize with families
• Focus on empowering children/youth and families
• Display strong organizational skills and be a self-starter
• Strong desire to help people
• Knowledge of children’s mental, emotional, and social development and well-being
• Knowledge of and experience working with juvenile justice, educational, and other child-serving systems
• Knowledge of how to develop family-driven and strength-based treatment/behavior plans with families
• Knowledge of system of care/wraparound principles/practices
• Excellent organizational, written, communication, and problem-solving/creative thinking skills
• Excellent collaboration, customer service, and leadership skills

Salary: $52,000 - $60,000 per year based on education and license

Qualifications

• Bachelor's degree in a social services discipline (required)
• Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review)
• Experience navigating the child-serving systems (required)
• Nonprofit organization experience and work history within child-serving systems (preferred)
• Experience working with children/youth and families with significant behavioral health needs (required)
• Ability to provide a strength-based, client-centered approach to service delivery(required)

Youth Villages Benefits

• Medical, Dental, Prescription Drug Coverage and Vision
• 401(k)
• Time off: 2 week paid vacation (full-time) / 1 week paid vacation (part-time)
• 12 paid sick days per year
• 11 paid holidays
• Paid Parental Leave
• Mileage & Cell Phone Reimbursement (when applicable)
• Tuition reimbursement and licensure supervision
• Growth & development through continuous training
• Clinical and administrative advancement opportunities *Benefits are excluded for variable status employees

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.

Youth Villages is a national leader in mental and behavioral health committed to finding the most effective solutions to help children, families and young adults overcome obstacles and live successfully. Working through direct services, partnerships with innovative public agencies and advocacy, we collaborate to bring positive change to child welfare, children’s mental health and justice systems. Our 4,500 employees serve more than 43,000 children and young adults in more than 100 locations in 26 states and the District of Columbia. Youth Villages has been recognized by the Harvard Business School and U.S. News & World Report and was identified by The White House as one of the nation’s most promising results-oriented nonprofit organizations.