Care Coordinator.

Pyramid Consulting, Inc; Hollywood (FL); Remote; Full time

Job summary

Pyramid Consulting, Inc. seeks a talented Care Coordinator for a contract opportunity with potential for extension. The role involves conducting telephonic member interactions, coordinating care activities, and supporting inquiries related to member services within a remote healthcare environment.

Benefits

Health insurance (medical, dental, vision)

401(k)

Paid sick leave

Qualifications

• 2+ years of experience in healthcare or managed care required.
• Bilingual in Spanish or Creole preferred but not mandatory.
• Comfortable with high call volumes.

Responsibilities

• Conduct member interactions and provide outreach via phone.
• Coordinate care activities and support inquiries related to care plans.
• Document member records complying with regulatory requirements.

Skills

Communication

Healthcare experience

Customer service

Bilingual in Spanish or Creole

Education

2+ years experience in healthcare or managed care

Tools

Excel

Outlook

Word

TEAMS

Job description

Immediate need for a talented Care Coordinator. This is a 06+ months contract (possibility of extension) opportunity with long-term potential, located remotely in FL. Please review the job description below and contact me ASAP if interested.

Job ID: 25-72035

Pay Range: $23 - $25 / hour. Employee benefits include health insurance (medical, dental, vision), 401(k), and paid sick leave (depending on work location).

Key Responsibilities:

1. Conduct all member interactions telephonically.
2. Provide outreach to members via phone or home visits to discuss care/service plans, next steps, resources, questions, or concerns, and ongoing education throughout care/service.
3. Coordinate care activities based on care/service plans, working with healthcare providers, community partners, and members/caregivers to accommodate changes or progress.
4. Support member and provider inquiries, requests, or concerns related to care/service plans.
5. Communicate with care managers, practitioners, and others to facilitate member services and ensure continuity of care.
6. Assist in performing service assessments/screenings and document member care needs.
7. Maintain and document member records in compliance with state and regulatory requirements, sharing information with providers as needed.
8. Adhere to standards of practice and policies aligned with contractual and regulatory guidelines.

Key Requirements and Technology Experience:

1. Minimum 2+ years experience in healthcare or managed care.
2. Comfortable with outbound and inbound calling, handling high call volumes.
3. Proficiency with Excel, Outlook, Word, TEAMS.
4. Preferred: Bilingual in Spanish or Creole (not mandatory).
5. Previous remote work experience.
6. Application process includes a link to a quick assessment: https://hire.glider.ai/connect/85157957.

Our client is a leading healthcare provider. Interested candidates are encouraged to apply online for immediate consideration.

Pyramid Consulting, Inc. is an equal opportunity employer. We prohibit discrimination and harassment of any kind.

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