Care Coordinator

Clifford W Beers Guidance Clinicorporated; Hamden (CT); On-site; USD 32,000 - 39,000; Full time

Job summary

Clifford Beers Community Care Center in Hamden, CT is seeking a Care Coordinator to deliver family-centered services in person. You will engage families, link resources, and support care plans with an interdisciplinary team.

The role involves home visits, documentation, and ensuring language access for Spanish-speaking families. Responsibilities include maintaining a caseload, meeting compliance and billable expectations, and collaborating with schools and providers to improve outcomes for

Qualifications

• Bachelor’s degree in a behavioral health field preferred.
• Or 5 years experience in a related role.

Responsibilities

• Engage and educate families to foster relationships and success.
• Collaborate with an interdisciplinary team to plan care.
• Document work in the electronic health record.
• Maintain an active caseload to meet annual program needs.
• Meet billable expectations as directed by the supervisor.
• Conduct home visits and connect families with resources.
• Ensure documentation is provided in the family’s preferred language (Spanish).

Skills

Interpersonal communication

Rapport with families

Collaboration

Tailoring communication

Time management

Education

Bachelor’s degree in behavioral health

5 years experience

Job description

Job DetailsJob Location: Hamden, CT 06514Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $23.08 - $27.70 HourlyTravel Percentage: Up to 25%Job Shift: Day

EMPLOYER INFORMATION

Clifford Beers is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.

PURPOSE

Care Coordination is an integral part of the philosophy of care at Clifford Beers Community Care Center. The Care Coordinator will deliver a, family-centered, innovative billable and non-billable services to families based on their acuity and needs. Services are delivered in person, in office and in the community to facilitate the families' engagement. As a member of an interdisciplinary team, the Care Coordinator will assist the family in developing solutions, identifying community resources and supports based on the family’s needs and help promote permanent connections that support the family within the community.

KEY RESPONSIBILITIES

• Interpersonal communication
• Establishing rapport with family members, schools and providers
• Engaging, educating, empowering families in a manner appropriate in fostering relationships that lead to the family’s success
• Tailor interactions to fit the tone, volume, and appropriate language for the client’s age and environment
• Collaboration and teamwork
• Collaborate and participate in an interdisciplinary team related to client care; in conjunction with the Clinics larger team
• Regular participation in staff meetings, team meetings, case conferences, and grand rounds as a vital team member of the Clinic
• Developing a shared understanding of respective roles and responsibilities of team members to ensure efficient collaboration
• Facilitating and monitoring implementation of each Plan of Care developed by the family’s team
• Care planning & coordination
• Engage families in the community and regularly conduct home visits
• Linking multiple services, healthcare providers, and community resources to meet families needs
• Ensuring flow and exchange of information among family members, the team, and linked providers/supports
• Documentation and Performance
• Maintain an active caseload of families to meet yearly programmatic needs
• Accurately document work in the organization’s electronic health record and any other platform as required by program
• Meet billable expectations as directed by the supervisor.
• Processing and determining appropriate eligibility
• Flex work hours to offer 3 late nights (until clinic closure at 8p) for families who require services after 5p
• Ensure that documentation is provided to the family in their preferred language (Spanish)
• Perform related and appropriate duties as assigned.

TRAVEL

This role may require travel throughout the State of Connecticut.

ENVIRONMENTAL CONDITIONS

• Indoors, Environmentally controlled
• Close Physical Proximity to coworkers

COMPETENCIES

Diversity and Inclusion

• Foster an environment in which all members of the CBCCC community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of CBCCC.
• Employees must make every effort to:
• Treat others with respect
• Practice cultural humility
• Elicit and welcome different points of view

Integrity

• Act ethically with honesty and consistency regardless of the situation.
• Employees must make every effort to:
• Be accountable for his or her own actions
• Make decisions based on what is better for the families and employees
• Build and maintain trust among co-workers and our families
• Uphold honesty in all actions

Excellence

• Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners.
• Employees must make every effort to:
• Utilize data and research to provide the highest quality of care
• Regularly participate in professional development to stay abreast of most recent and progressive practices
• Promote continuous quality assessment and improvement

Communication

• Oral Communication
• Speak clearly and in an organized manner that can be easily understood
• Express ideas concisely and respectfully
• Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication
• Hold themselves accountable for pitch, speed, tone and volume of voice while speaking
• Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance
• Written Communication
• Write clear and concise sentences devoid of grammatical and spelling errors
• Tailor writing style to the audience of the message
• Write in a respectful and tactful manner

AAP Statement

Clifford Beers Community Care Center (CBCCC), is an Equal Opportunity Employer. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation, and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

QualificationsEDUCATION AND EXPERIENCE

• Bachelor’s level degree in a behavioral health field preferred
• Or 5 years experience

SKILLS

Family Engagement

• Knowledge of person centered care
• Appropriate guidance and facilitation skills of families in the context of the culture, health status, and health needs

Technical

• Knowledge of basic group skills
• Basic negotiation skills
• Ability to delegate tasks and responsibilities
• Excellent time management skills

REQUIREMENTS

• Valid driver’s license and reliable transportation

PHYSICAL ABILITIES

• 20 % of the time is spent making repetitive motions
• 50 % of the time spent sitting
• 10 % walking, bending, standing, stooping, crouching or kneeling
• 20 % of the time is spent using hands to type, write, or use controls
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions