Care Coordinator

Clifford Beers Community Care Center; Hamden (CT); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player in mental health services is seeking a dedicated Care Coordinator to join their team. This role involves advocating for families, facilitating access to community resources, and collaborating with an interdisciplinary team to enhance the quality of life for children and families. The ideal candidate will possess strong interpersonal skills, a commitment to diversity and inclusion, and the ability to engage with families effectively. If you're passionate about making a difference in the lives of others and thrive in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree in a behavioral health field preferred.
• 5 years of experience in a similar role.

Responsibilities

• Provide direct coordination as an advocate and liaison for families.
• Engage and empower families to foster relationships for success.
• Collaborate with interdisciplinary teams for client care.

Skills

Interpersonal communication

Family Engagement

Technical skills

Bilingual Spanish

Time management

Education

Bachelor’s degree in behavioral health

5 years of experience

Job description

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Employer Information

Clifford Beers is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.

Employer Information

Clifford Beers is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.

Purpose

The Care Coordinator will provide a blend of services to families. The Care Coordinator will provide direct coordination in serving as an advocate, service worker, and liaison on behalf of the client and his/her family utilizing a family-driven, strength- and community-based approach. As a member of an interdisciplinary team, the Care Coordinator will assist the family in developing solutions, identifying community resources and supports based on the family’s needs and help promote permanent connections that support the family within the community.

Key Responsibilities

The essential functions of this position, include, but are not limited to:

Interpersonal communication

Establishing rapport with family members, schools and providers

Engaging, educating, empowering families in a manner appropriate in fostering relationships that lead to the family’s success

Tailor interactions to fit the tone, volume, and appropriate language for the client’s age and environment

Collaboration and teamwork

Collaborate and participate in an interdisciplinary team related to client care; in conjunction with the Clinic’s larger team

Regular participation in staff meetings, team meetings, case conferences, and grand rounds as a vital team member of the Clinic

Developing a shared understanding of respective roles and responsibilities of team members to ensure efficient collaboration

Facilitating and monitoring implementation of each Plan of Care developed by the family’s team

Care planning & coordination

Engage families in the community and regularly conduct home visits

Linking multiple services, healthcare providers, and community resources to meet families’ needs

Ensuring flow and exchange of information among family members, the team, and linked providers/supports

Screening & assessment

Processing and determining appropriate eligibility

Maintenance of accurate electronic clinical records

Perform related and appropriate duties as assigned

Education And Experience

Bachelor’s level degree in a behavioral health field preferred

Or 5 years experience

Competencies

Must demonstrate the following competencies:

Diversity And Inclusion

Foster an environment in which all members of the Clifford Beers community, from staff to partners and clients, are treated equitably and are able to contribute fully and meaningfully to the mission of Clifford Beers. Employees must make every effort to:

Treat others with respect

Practice cultural humility

Elicit and welcome different points of view

Integrity

Act ethically with honesty and consistency regardless of the situation. Employees must make every effort to:

Be accountable for his or her own actions

Make decisions based on what is better for the families and employees

Build and maintain trust among co-workers and our families

Uphold honesty in all actions

Excellence

Commitment to deliver outstanding practices in both managing the organization, service delivery, and collaborating with partners. Employees must make every effort to:

Utilize data and research to provide the highest quality of care

Regularly participate in professional development to stay abreast of most recent and progressive practices

Promote continuous quality assessment and improvement

Communication

The ability to express oneself clearly and professionally both in writing, conversations, and in nonverbal communication with others. Employees must make every effort to:

Oral Communication

Speak clearly and in an organized manner that can be easily understood

Express ideas concisely and respectfully

Summarize or paraphrase his/her understanding of what others have said to verify understanding and prevent miscommunication

Hold herself or himself accountable for pitch, speed, tone and volume of voice while speaking

Show understanding of professional and cultural implications of body posture, stance, gestures, proximity to listener, facial expressions and appearance

Written Communication

Write clear and concise sentences devoid of grammatical and spelling errors

Tailor writing style to the audience of the message

Write in a respectful and tactful manner

Skills

Must be able to demonstrate:

Family Engagement

Knowledge of person centered care

Appropriate guidance and facilitation skills of families in the context of the culture, health status, and health needs

Technical

Knowledge of basic group skills

Basic negotiation skills

Ability to delegate tasks, responsibilities, etc.

Excellent time management skills

Bilingual Spanish a plus

Requirements

Valid driver’s license and reliable transportation

Travel

This role may require travel throughout the State of Connecticut.

Physical Abilities

20 % of the time is spent making repetitive motions

50 % of the time spent sitting

10 % walking, bending, standing, stooping, crouching or kneeling

20 % of the time is spent using hands to type, write, or use controls

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

ENVIRONMENTAL CONDITIONS

Indoors, Environmentally controlled

Close Physical Proximity to coworkers

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Individual and Family Services

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