Care Coordinator

Rising Star Home Care Services; Edgewood (MD); In loco; USD 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Mileage reimbursement

Paid CPR renewal

Company laptop

Company phone

Descrizione del lavoro

Rising Star Home Care Services in Edgewood, MD, is seeking a Care Coordinator (Full Time). The role manages the master schedule, coordinates caregiver assignments, and ensures all client hours are covered. You will visit client homes, screen applicants, and maintain complete files to support reliable care delivery.

Ideal candidates hold an active CNA/GNA, with 1+ year in home care and strong organizational skills. Travel to client homes and LTSS familiarity are a plus.

Competenze

• Active CNA or GNA certification is required.
• At least one year of hands-on home care experience.
• Process-minded with checklists and clean files.
• Follows through and takes ownership.
• Comfort with scheduling software and EVV (LTSS experience a plus).
• Warm, clear communication with caregivers, clients and families.
• Valid driver's license and reliable vehicle; travel to client homes.
• Able to pass a criminal background check.

Mansioni

• Build and manage the master schedule for clients and caregivers.
• Handle call outs and fill open shifts quickly.
• Visit client homes to introduce new caregivers and check in with families.
• Screen applicants and ensure complete onboarding files.
• Correct missed clock-ins/outs the same day in LTSS system.
• Track CPR, training, and certifications; renew before expiry.
• Coordinate client assessments with nursing team.
• Document processes to improve monthly operations.

Conoscenze

Active CNA or GNA certification

Care experience

Process mindset

Follow-through

Scheduling software

Electronic Visit Verification (LTSS)

Clear communication

Driver's license

Background check readiness

Formazione

Some college coursework in health, human services, or related field

Strumenti

Scheduling software

Maryland LTSS EVAL/EVV

Descrizione del lavoro

Care Coordinator (Full Time) Rising Star Home Care Services 2113 Emmorton Park Road, Suite 203, Edgewood, MD 21040

Schedule: Monday through Friday, 9:00 AM to 10:00 PM (40 hours per week) Pay: $20 to $25 an hour based on experience and credentials, with a written path to $30 and up Benefits: Paid time off, mileage reimbursement, paid CPR renewal, company laptop and phone

Ready to step off the floor without leaving the work you love?

If you're a CNA or GNA who has spent years giving great care, you already know what makes a shift go right and what makes it fall apart. You've seen the missed handoffs, the caregiver who wasn't introduced to the family, the schedule that only worked because someone remembered everything. You've probably thought, \"I could run this better.\"

This is your chance.

Rising Star Home Care Services is a Maryland licensed Medicaid and private pay home care agency serving clients in every county across the state through the Community First Choice and Community Personal Assistance Services programs. We are small, independently owned, and we have one goal: to be the best home care agency in Maryland. Not the biggest. The best. The agency families recommend to their neighbors and the one caregivers don't want to leave.

We're honest that we're still building. That's exactly why this role matters.

About the schedule

No weekends. No overnights. No 12 hour shifts. You work 09:00 AM to 5:00 PM, Monday through Friday, and your mornings and evenings are yours. We designed it that way on purpose.

What you'll do

Build and manage the master schedule so every client has the right caregiver for every authorized hour

Handle call outs and fill open shifts quickly so no client goes without care

Visit client homes to introduce new caregivers and check in with families

Screen caregiver applicants, run in office application meetings, and make sure every file is complete before anyone starts

Correct missed clock ins and clock outs in Maryland LTSS the same day they are flagged

Track caregiver CPR, training, and certifications, and follow up before anything expires

Help coordinate client assessments with our nursing team

Write down how things get done so our processes get better every month

What we're looking for

Active CNA or GNA certification

At least one year of hands on experience in home care, home health, assisted living, or senior care

A process mindset. You like checklists, clean files, and schedules that actually work, and you notice problems before they grow

Someone who follows through. When you say it's handled, it's handled

Comfort with scheduling software and electronic visit verification (Maryland LTSS experience is a big plus)

Warm, clear communication with caregivers, clients, and families

Valid driver's license, reliable vehicle, and willingness to travel to client homes

Ability to pass a criminal background check

Nice to have

Experience with Medicaid funded services such as CFC or CPAS

Familiarity with OHCQ standards

Experience with an applicant tracking system like CareerPlug

Some college coursework in health, human services, or a related field

Your path to grow with us

We would much rather promote the person who built the operation than hire over them. This role has a written career ladder:

Care Coordinator I ($20 to $24): Learn our systems, own the schedule, and keep files and credentials current

Care Coordinator II ($25 to $30): Take on client home visits, onboarding, and process improvement with less oversight

Operations Lead ($30 and up): Lead coordination across the agency as we grow

Each step is tied to clear results you control, such as no uncovered authorized hours, same day punch corrections, and no lapsed certifications. You'll always know exactly what earns the next raise.

What success looks like in your first year

No client goes without a caregiver

New caregivers start with complete files and meet their client before the first shift

Missed punches are corrected the day they're found

Caregiver certifications never lapse

Caregivers stay because they feel supported, and you're a big reason why

Why Rising Star

A small team where your work is seen and your ideas get used

Direct access to leadership with no three week waits for a decision

Training from our nursing and operations leaders

A real title and real responsibility that build your career

Rising Star Home Care Services is proud to be an equal opportunity employer. We prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

Before posting, double check that you're comfortable committing to the ladder pay steps and the paid CPR renewal, since candidates will hold you to what's written.