Care Coordinator

Helms Home Care; Denver (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Helms Home Care is seeking a full-time Care Coordinator to support patients, families, nurses, pharmacies, and physicians in coordinating home infusion services. You will manage referrals, schedule visits, keep patient information accurate, and ensure clear communication across the care team.

Responsibilities include coordinating referrals and nurse assignments, reviewing documentation, matching nurses to patients, and maintaining records while ensuring HIPAA standards are followed.

Qualifications

• 2+ years of healthcare or customer service experience.
• Associate degree or higher is preferred.
• Excellent communication and customer service skills.
• Strong organizational and time‑management abilities.
• Comfortable using electronic health records and office technology.
• Strong attention to detail and ability to manage multiple priorities.
• Professional, compassionate, dependable, and team‑oriented.
• Ability to work effectively in a fast-paced office environment.

Responsibilities

• Coordinate patient referrals, nurse assignments, and visit schedules.
• Communicate professionally with patients, families, nurses, pharmacies, and physicians.
• Review referrals and ensure required documentation and information are complete.
• Match nurses to patients based on location, therapy, skills, and patient‑specific needs.
• Verify required nurse training and coordinate training when needed.
• Maintain accurate scheduling, patient, and care coordination records.
• Document communications, concerns, and patient updates promptly.
• Coordinate required labs and follow up to ensure results are received appropriately.
• Communicate changes in patient care plans to nursing staff.
• Escalate patient care concerns to the appropriate clinical team members.
• Maintain patient confidentiality and follow HIPAA and company standards.
• Participate in team meetings and process improvement efforts.

Skills

Communication skills

Customer service

Organizational skills

Time management

EHR proficiency

Attention to detail

Team player

Education

Associate degree or higher

Tools

Office software

Job description

Helms Home Care provides compassionate, reliable, and specialized home-based clinical care to patients of all ages. Our team is committed to excellence, teamwork, continuous learning, and providing an exceptional patient experience.

We are seeking a full-time Care Coordinator to support patients, families, nurses, pharmacies, and physicians in coordinating home infusion services. This role is responsible for managing referrals, scheduling visits, maintaining accurate patient information, and ensuring clear communication across the care team.

Responsibilities

• Coordinate patient referrals, nurse assignments, and visit schedules.
• Communicate professionally with patients, families, nurses, pharmacies, and physicians.
• Review referrals and ensure required documentation and information are complete.
• Match nurses to patients based on location, therapy, skills, and patient-specific needs.
• Verify required nurse training and coordinate training when needed.
• Maintain accurate scheduling, patient, and care coordination records.
• Document communications, concerns, and patient updates promptly.
• Coordinate required labs and follow up to ensure results are received appropriately.
• Communicate changes in patient care plans to nursing staff.
• Escalate patient care concerns to the appropriate clinical team members.
• Maintain patient confidentiality and follow HIPAA and company standards.
• Participate in team meetings and process improvement efforts.

Qualifications

• 2+ years of healthcare or customer service experience.
• Associates Degree or higher is preferred
• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Comfortable using electronic health records and office technology.
• Strong attention to detail and ability to manage multiple priorities.
• Professional, compassionate, dependable, and team-oriented.
• Ability to work effectively in a fast-paced office environment.

Join Helms Home Care and be part of a team dedicated to delivering excellent care and a positive experience for every patient.