Care Coordinator

Community Options For Residential; Bismarck (ND); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Health, Vision & Dental insurance

Paid leave time

Paid Holidays

401k

Life insurance

Job summary

Community Options seeks a Care Coordinator in its Behavioral Health Department to manage client caseloads, conduct intakes, assess needs, and develop care plans that promote independence by overcoming barriers. You will build strong client relationships, coordinate supports with other service providers, and facilitate client team meetings with timely follow-up to achieve goals.

This role supports North Dakota communities through a person-centered approach and offers a rewarding path within a

Qualifications

• An associate degree in a related field is required, OR 1 year of direct services experience.
• Requires a valid driver’s license, acceptable driving record, reliable transportation, and proof of insurance.
• Successfully pass a criminal background check, drug screening, and ND DHS pre-employment approval.
• Care coordination training provided by the State of North Dakota after hire.
• Understanding of human services and developmental disabilities.
• Demonstrated ability to lead people and get results through others; team building.
• Ability to plan over a 1-2 year time span.
• Ability to analyze problems; develop solutions at functional and strategic levels.
• Knowledge of policies and procedures; basic accounting skills.
• Strong customer service orientation.
• Commitment to mission and values.

Responsibilities

• Manage client caseloads within assigned service programs.
• Conduct client intakes, assess needs, and develop care plans.
• Coordinate support with other service providers; make referrals to resources.
• Facilitate client team meetings and ensure follow-up to achieve goals.
• Build strong client relationships and promote client independence.

Skills

Communication skills

Team leadership

Planning (1-2 years)

Problem solving

Customer service

Driver's license

Education

Associate degree in related field

1 year direct client services experience

Tools

Microsoft Office

Job description

Join our Team!If you enjoy helping others, then this is the place for you to start your career! Community Options has an opening in our Behavioral Health Department for a Care Coordinator. This role involves managing client caseloads within assigned service programs. Responsibilities include conducting client intakes, assessing needs, and developing care plans to promote client independence by overcoming barriers. You will build strong client relationships, coordinate support with other service providers, and make referrals to internal and external resources. Additionally, you will facilitate client team meetings and ensure follow-up to achieve client goals. Join us in making a meaningful impact in our community!Who are we?Community Options is a statewide organization with ten offices across North Dakota and countless programs tailored to individuals. Community Options works with individuals from all walks of life, through our person-centered approach, we can assist many people to recognize their potential:Mental health diagnosisAddictionSingle parentsLow-income or povertyHomelessnessJustice InvolvedWhy Community Options?Health, Vision, and Dental insurancePaid leave timePaid Holidays401kLife insuranceRewarding work impacting the lives of those you serve!Some benefits may vary depending on position and employment statusThe salary for this position is $20.40- $25.50 an hour depending on experience (DOE).Minimum Qualifications:An associate degree in a related field required, OR 1 years of experience in a setting providing direct services to clients, i.e., DSP, CNA, human services, customer service, or a related field defined by hiring manager.Requires a valid driver’s license, acceptable driving record, reliable transportation, and proof of insurance for the vehicle subject to the statute of the licensing state and the ability to travel based on operational and clientele needs, this may include travel to outer, surrounding regions as assignedRequired to successfully complete the care coordination training provided by the State of North Dakota after being hiredSuccessfully pass a criminal background check, drug screening, and obtain ND Department of Human Service (DHS) pre-employment approvalCompletion of training as required by Community OptionsEssential Skills and Experience:Understanding of human services and developmental disabilities.Demonstrated ability to lead people and get results through others; demonstrated team building skills.Ability to plan over a one- to two-year time span.Demonstrates ability to manage resources and multiple projects while meeting regulatory and program requirements Ability to analyze problems; develop solutions at a functional and strategic level.Knowledge of company policies and procedures; basic accounting skills.Strong customer service orientation.Commitment to company mission and values.Make ethical and professional decisions.Other Skills and Experience:Accurately observe and recall surroundings and events.Communicate information clearly, concisely, and accurately.Read, write, understand, and apply written instructions in English.Complete basic computer-related tasks.Make ethical and professional decisions.Organize and manage tasks.Provide quality customer service.Work as part of a team.Commitment to company values.Reporting to this position: NonePhysical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions.Physical Demands: While performing the duties of this job, employees are required to have the ability to climb (stairs), balance, stoop, kneel, crouch, reach (above shoulder), bend, twist, sit, stand, walk, push, pull, lift, grasp, fine motor manipulation, talk, hear, and complete repetitive motions; swimming may be required in direct care roles. Must occasionally lift and/or move objects weighing up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may be subject to working with customers that exhibit behaviors that would require the employee to use possible physical de-escalation techniques.Work Environment: Employees work in indoor and/or outdoor environments, i.e., office, home, or community setting. Employees are required to operate a motor vehicle and travel as deemed necessary. Assigned work shifts and locations will vary depending on the customers’ and/ or agency needs.NOTE: The duties listed are not intended to be all-inclusive. Responsibilities assigned to any individual employee are at the discretion of the appointing authority.Community Options exists to help people live individually and be active in their community.Equal Employment OpportunityCommunity Options does not discriminate on the basis of race, color, national origin, sex, genetics, religion, age, or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.