Care Coordinator

A-Line Staffing Solutions; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A-Line Staffing Solutions is seeking a Care Coordinator for a remote role with a leading Fortune 500 company, offering career growth potential. Key responsibilities include managing patient cases and maintaining detailed communications with healthcare staff. A High School Diploma and relevant customer service experience are required.

Benefits

401(k) with company match after 1 year

Benefits available after 90 days

Qualifications

• 2-4 years of customer-facing or call center experience preferred.
• Typing speed of at least 40 WPM.
• Ability to work independently with strong time management.

Responsibilities

• Handle inbound and outbound calls related to patient access.
• Enter notes into CRM while conversing with patients.
• Guide patients through program requirements.

Skills

Communication

Multitasking

Empathy

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Office Suite

CRM systems

Video conferencing tools (e.g., Microsoft Teams, Zoom)

Job description

A-Line Staffing is now hiring a Care Coordinator – Remote !

The Care Coordinator will be working for a Fortune 500 company and has career growth potential. See additional details below.

• The pay for this position is $20.00 per hour.
• Schedule : Must be able to work any 8-hour shift between 7 : 00 AM–7 : 00 PM CST, Monday–Friday.
• Mandatory onboarding training is held from 8 : 00 AM–5 : 00 PM CST for the first 4–6 weeks.
• 100% Remote position (must meet home internet and environment requirements).
• This position is a full-time contract opportunity.

Responsibilities

• Handle inbound and outbound calls related to patient access and case status updates.
• Enter accurate, clear, and detailed notes into CRM while conversing with patients or healthcare staff.
• Create and process referrals and applications in internal systems.
• Guide patients through program requirements and educate them on next steps.
• Maintain high levels of accuracy and empathy in every interaction.
• Support new applicants by interacting with referral sources (e.g., healthcare providers).
• Manage each patient case from intake through final determination (approval or denial).

Requirements

• High School Diploma or GED required.
• 2–4 years of customer-facing or call center experience preferred.
• Ability to multitask while speaking to patients and using software platforms.
• Must type at least 40 WPM and transcribe accurate notes in real-time.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience using video conferencing tools like Microsoft Teams or Zoom.
• Strong communication skills with an empathetic, patient-first mindset.
• Must be an independent worker with reliable time management and attention to detail.
• Must have a quiet, private home office setup and high-speed internet (minimum 15 Mbps download / 5 Mbps upload / max ping 30ms, hardwired to router).
• WiFi, satellite, or cellular internet connections are not acceptable.
• Must use surge protection with network line protection for company equipment.

Preferred Qualifications

• Knowledge of pharmacy operations and insurance billing a plus.
• Familiarity with call center environments and CRM systems.

Benefits Available

• Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

If you are interested in this Care Coordinator position, APPLY or contact