Care Coordination & Scheduling Specialist

outreach-health

Amarillo (TX)

On-site

USD 38,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Employee discount

Flexible schedule

Health insurance

Job summary

Outreach Health in Amarillo, TX, is seeking a Care Coordinator to interact with clients and caregivers, optimize scheduling, and support safe, high-quality care. You will build strong caregiver relationships and help coordinate care with Care Managers to ensure timely, accurate service delivery.

The role requires strong organizational, communication, and problem-solving abilities, plus proficiency with MS Office and EHR systems.

Qualifications

High School Diploma or GED
Demonstrate excellent organizational skills
Demonstrate effective verbal and written communication skills, and ability to keep accurate records
High attention to detail and a high degree of accuracy
Demonstrate analytic skills when problem solving
Proficient in MS Office Applications and ability to learn job specific software systems
Be a positive leader, creating an environment of trust, and a culture where everyone feels valued
Must be humble, teachable, and open-minded

Responsibilities

Maintain quality service by following Outreach SOPs to onboard new clients timely and ensure accuracy.
Communicate effectively with referral sources to correct client registration or authorization issues
Maintain clients’ EHR by entering new information timely and accurately
Address client concerns timely and with empathy
Support other Care Team members to provide the best customer service and foster trust
Recruit and onboard caregivers, including interviews, paperwork, reference checks, and training coordination
Coordinate with case managers and practitioners to ensure continuity of care
Assist in quality control of service delivery
Monitor and manage caregiver master schedule(s)
Ensure accurate and timely paperwork processing
Handle incoming/outgoing calls with kindness and professionalism
Monitor EVV codes and ensure accurate client visits and payroll submission
Generate timesheets and reconcile billing
Reconcile A/R and A/P as needed
Generate reports for administrators and the care team
Uphold company policies with integrity
Communicate honestly and professionally
Conserve resources and reduce waste and abuse of funds
Contribute to Outreach Health’s mission and values
Perform other duties as assigned by the Supervisor
Reasonable accommodations may be made for qualified individuals with disabilities