Care Coordination & Outcomes Advocate

Health Here; Jacksonville (IL); On-site; USD 52,000 - 75,000; Full time

Job summary

Health Here is seeking a care coordination professional to support members through telephonic and virtual outreach, helping navigate benefits, providers, and community resources. You will review clinical data to identify care gaps and collaborate with nurses, clinicians, and social services to improve health outcomes and reduce hospitalizations.

Documentation in case management systems and adherence to productivity and quality standards are essential, as is contributing to an inclusive,

Qualifications

• Strong communication and interpersonal skills for member engagement.
• Ability to review clinical information and identify care gaps.
• Experience in coordinating care and collaborating with healthcare teams.
• Proficiency in documentation and case management systems.
• Commitment to quality standards and continuous improvement.

Responsibilities

• Coordinate care plans and conduct telephonic and virtual outreach to members.
• Assist members in navigating benefits, providers, and community resources.
• Review clinical information to identify gaps in care.
• Collaborate with nurses, providers, and social services to improve health outcomes and reduce hospitalizations.
• Document all activities accurately in case management systems.
• Meet productivity and quality standards.
• Contribute to an inclusive, purpose-driven culture focused on better health for all.

Skills

Strong communication

Care coordination

Interpersonal skills

Documentation proficiency

Quality standards

Tools

Case management systems

Job description

Health Here is seeking a care coordination professional to support members through telephonic and virtual outreach, helping navigate benefits, providers, and community resources. You will review clinical data to identify care gaps and collaborate with nurses, clinicians, and social services to improve health outcomes and reduce hospitalizations.

Documentation in case management systems and adherence to productivity and quality standards are essential, as is contributing to an inclusive,