Care Coordination & Member Outreach Specialist

HealthFirst; New Jersey; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k contributions

Life insurance

Job summary

HealthFirst is seeking a Support Coordinator to assist care/case managers with non-clinical tasks, including case creation, member outreach by phone, handling mailings, and processing requests on behalf of the clinical team.

You will work with a designated clinical team, manage a large caseload, educate members and providers on service requirements, and help reconcile onboarding issues while maintaining accurate documentation.

Qualifications

• High School diploma or GED equivalent.
• Experience in a customer service environment.
• Experience in a fast-paced environment with multiple priorities.
• Strong written and verbal communication with good grammar, spelling, and punctuation.

Responsibilities

• Assist care/case managers with non-clinical activities including creating cases and events.
• Provide telephonic outreach to members, providers, and community-based organizations.
• Handle member mailings, and fax clinical requests and IHPs on behalf of managers.
• Initiate and finalize authorizations in Trucare for preapproved services and DMEs.

Skills

Customer service

Communication skills

Multitasking

Documentation

Education

High School diploma or GED

Associate Degree/Certification (related field)

Tools

Trucare

Salesforce

HHAXchange

DocuSign Epaces

SharePoint

Job description

HealthFirst is seeking a Support Coordinator to assist care/case managers with non-clinical tasks, including case creation, member outreach by phone, handling mailings, and processing requests on behalf of the clinical team.

You will work with a designated clinical team, manage a large caseload, educate members and providers on service requirements, and help reconcile onboarding issues while maintaining accurate documentation.