Care Coordination & Authorization Specialist

Direct Staffing Inc; City of Albany (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

A staffing agency is hiring for a customer service coordinator role based in Albany, New York. You will manage precertification and authorization processes, handle client inquiries, and maintain positive customer relations. Candidates should have 2+ years of call-center experience, a high school diploma, and should ideally have experience in the medical or insurance fields. This opportunity emphasizes the need for strong communication and organizational skills.

Qualifications

• 2+ years of customer service call-center experience required.
• Experience in medical or insurance field preferred.

Responsibilities

• Coordinate cases for precertification and authorization review.
• Manage incoming calls and open cases.
• Conduct clinical screening process and authorize initial sessions.

Skills

Customer service skills

PC proficiency

Education

High school diploma or equivalent

Job description

A staffing agency is hiring for a customer service coordinator role based in Albany, New York. You will manage precertification and authorization processes, handle client inquiries, and maintain positive customer relations. Candidates should have 2+ years of call-center experience, a high school diploma, and should ideally have experience in the medical or insurance fields. This opportunity emphasizes the need for strong communication and organizational skills.