Patient Services Coordinator - Dr. Lane

Hospital for Special Surgery; New York (NY); On-site; USD 78,000 - 85,000; Full time

Job summary

Hospital for Special Surgery in New York City seeks a professional with word processing and strong customer service experience in a healthcare setting. The role supports enrollment, contract analytics, and payor communications, with Epic EMR proficiency highly desirable.

Regular full-time position with a base pay scale of $36.98–$41.14 hourly. The final salary reflects role scope, experience, and internal equity and includes benefits; the environment is collaborative, mission-driven, and

Qualifications

• Associates degree required.
• Word processing skills and strong customer service experience.
• Experience in a healthcare setting preferred.

Responsibilities

• Assists with contracts and negotiation of physician managed care contracts, analytics and financial modeling.
• Coordinates enrollment and physician enrollment in managed care plans.
• Ensures compliance of managed care companies with negotiated contracts.
• Follows up and resolves payment issues with Insurance Payors.
• Acts as a liaison between physician offices and Insurance Payors.
• Schedules, coordinates, and documents for all PHO related meetings.
• Maintains tracking logs for Insurance Payor issues and accountability for closing out items.
• Oversees PHO phone line, answers and responds to inquiries, and assists with urgent physician office issues.
• Maintains satisfactory attendance and punctuality; adapts to changing situations and work assignments.

Skills

Word processing

Customer service

Contract analytics

Education

Associates

Bachelors

Tools

Epic EMR

Job description

How you move is why we’re here. ® Now more than ever.

Get back to what you need and love to do.

The possibilities are endless…

Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.

If this describes you then let’s talk!

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $36.98 - $41.14. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

JOB DESCRIPTION

YEARS OF EXPERIENCE REQUIRED Word processing skills and strong customer service experience. 44928 Secretarial

YEARS OF EXPERIENCE PREFERRED Healthcare setting Proficiency in automated office productivity tools ("e.g. word processing software"). Proficiency with EMR - Epic highly desirable. Experience in health care setting.

PHYSICAL WORKING CONDITIONS Sitting in a comfortable position with frequent opportunity to move about Sitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions.

ENVIRONMENTAL WORKING CONDITIONS Comfortable indoor area Located in a comfortable indoor area. Examples: executive, management and secretarial positions.

HAZARDS OSHA ~Category 3 Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.

POSITION & UNIT ACCOUNTABILITIES

• Develops/Manages Processes & Systems - Assists with contracts Assists in the negotiation of physician managed care contracts, analytics, and financial modeling.
• Upholds Standards/Expectations of HSS Staff - Coordinates enrollment Coordinates physician enrollment in managed care plans.
• Upholds Standards/Expectations of HSS Staff - Ensures compliance Ensures compliance of managed care companies with negotiated contracts.
• Upholds Standards/Expectations of HSS Staff - Resolves payor issues Followsup and resolving payment issues with Insurance Payors.
• Upholds Standards/Expectations of HSS Staff - Acts as liaison Acts as a liaison between physician offices and Insurance Payors.
• Upholds Standards/Expectations of HSS Staff - Assists with meetings Schedules, coordinates, and documents for all PHO related meetings.
• Maintains Documentation & Manages Information - Maintains tracking logs Creates and maintains tracking logs for Insurance Payor issues and accountability for closing out items.
• Upholds Standards/Expectations of HSS Staff - Oversees PHO line Oversees PHO phone line, answers and responds to inquires, and assist with urgent physician office issues.
• Upholds Standards/Expectations of HSS Staff - Attendance Maintains satisfactory attendance record.
• Upholds Standards/Expectations of HSS Staff - Maintains punctuality Reports for duty punctually.
• Upholds Standards/Expectations of HSS Staff - Adjusts to change Adjusts to changing situations and work assignments.

EDUCATION REQUIRED Associates

EDUCATION PREFERRED Bachelors

CERTIFICATIONS/LICENSURE REQUIRED

CERTIFICATIONS/LICENSURE PREFERRED

SKILLS REQUIRED

SKILLS PREFERRED

Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.