Care Coordination Assistant - Nursing Facility Attending Service

Virginia Commonwealth University Health Systems; Richmond (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Virginia Commonwealth University Health Systems is looking for a Care Coordination Assistant for their new Hospital-at-Home program. This role involves supporting patient discharge planning and coordinating services with healthcare providers. Ideal candidates will have at least 2 years of healthcare experience and be proficient in Microsoft Office. Join a team focused on innovative, patient-centered care.

Qualifications

• Minimum of 2 years of healthcare-related experience.
• Proficiency in Microsoft Office programs.
• Strong recall and communication skills.

Responsibilities

• Support discharge planning by coordinating post-discharge services.
• Liaison between RN Care Coordinators and external payers.

Skills

Problem Solving

Communication

Reasoning

Education

High School Diploma or equivalent

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Adobe Professional

Job description

Job Opportunity: Care Coordination Assistant at VCU Health

VCU Health is seeking authentic, passionate, and inspiring candidates for a new, virtually-enabled Hospital-at-Home program, located in the Continuum Integration Center in north Richmond. This position offers opportunities for innovation and professional growth within a highly-regarded team expanding under the VCU Health at Home brand.

The role supports the growth of the Hospital-at-Home strategy, including 24/7 virtual monitoring of enrolled patients, remote patient monitoring, and triage support for high-risk ambulatory and post-discharge patients across VCU Health System Hospitals.

Program Overview

Hospital-at-Home programs are expanding nationwide due to benefits such as increased patient satisfaction, improved outcomes, better performance on value-based metrics, and alleviation of facility capacity issues. The program emphasizes patient-centric, team-based, outcomes-driven care using population health principles to maintain patient health.

Responsibilities

• Support discharge planning by coordinating post-discharge services with providers such as Home Health, Hospice, ALF/RH/SNF/ARF, DME, transportation, and outpatient visits.
• Serve as a liaison between RN Care Coordinators and external payers, monitor work queues, and ensure timely submission of information.

Qualifications

• Minimum of 2 years of healthcare-related experience.
• Proficiency in computer programs such as Microsoft Word, Excel, and Adobe Professional.
• High School Diploma or equivalent required; some college preferred.

Additional Details

• Work schedule: Day shifts, Monday through Friday, with possible rotating weekends.
• Physical requirements include lifting 20-50 lbs, prolonged sitting, walking, and repetitive motions.
• Must demonstrate strong recall, reasoning, problem-solving, and communication skills.

EEO Employer/Protected Veteran status applies.