Care Coordination Assistant

Parkland Health & Hospital System; Dallas (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking dedicated individuals to join their team. This role involves providing essential clerical and administrative support to ensure smooth discharge processes for patients. Candidates will communicate effectively with various stakeholders, manage referrals, and maintain accurate records. With a commitment to patient care and community well-being, this position offers a meaningful opportunity to contribute to a legacy of service that spans over 125 years. Join a talented team where your skills can truly make a difference in the lives of individuals and communities.

Qualifications

• High school diploma or equivalent is required.
• Prior experience in a healthcare setting preferred.

Responsibilities

• Provide clerical support and coordinate discharge referrals.
• Communicate with customers regarding discharge planning activities.
• Organize and maintain office files and records.

Skills

Customer Service

Effective Communication

Typing (20 words-per-minute)

Office Equipment Operations

Microsoft Word

Microsoft Excel

Spelling and Grammar

Education

High School Diploma or Equivalent

Job description

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

PRIMARY PURPOSE

Provides clerical and non-clinical administrative support to the department and Care Management staff. Coordinates discharge referrals to facilitate timely discharges under the direction of the Social Worker and Care Manager.

MINIMUM SPECIFICATIONS

1. Education: High school diploma or equivalent.
2. Experience: Prior experience in a healthcare setting preferred. Must have knowledge of chart scanning system.
3. Equivalent Education and/or Experience: May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.
4. Certification/Registration/Licensure: None
5. Skills or Special Abilities:

• Must be able to type 20 words-per-minute with a maximum of three errors.
• Must be able to successfully pass a Customer Service test as established by Employment Services, with a minimum score of 80%.
• Must be able to communicate effectively with all hospital personnel.
• Must be able to compose correspondence independently.
• Must be able to demonstrate good spelling, grammar and vocabulary skills.
• Must be familiar with the operations of standard office equipment and healthcare terminology.
• Must be able to write effectively.
• Must be able to demonstrate good phone techniques and manners.
• Must be able to use sound judgment in making intermediate to difficult level decisions.
• Must have working knowledge of Microsoft Word and Excel.

Responsibilities

1. Communicates daily with internal and external customers regarding status of discharge planning activities assigned to personnel.
2. Documents screening, intervention and follow up to ensure effective communication per established documentation procedures.
3. Manage referrals and communication from a variety of sources such as fax referrals, calls, physicians, care management staff, patients, families, etc. to ensure optimal customer service.
4. Organizes and maintains office files and records in accordance with internal procedures to provide timely and accurate information as needed.
5. Interprets and maintains policies and procedures of assigned unit and PHHS to contribute to consistency of operations.
6. Organizes and expedites the flow of work, initiating follow-up actions as required, to reduce unnecessary interaction with supervisor in routine matters.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees’ wellness, Parkland Health is a tobacco and smoke-free campus.