Care Coordination & Admin Specialist

Northcountryhomehealth Hospice; Littleton (NH); On-site; USD 48,000 - 62,000; Full time

Job summary

North Country Healthcare is seeking a Program Support Coordinator to provide administrative, operational, and clinical support across Home Health, Hospice, and Long-Term Care programs. You’ll coordinate patient care, manage documentation, and ensure smooth information flow within interdisciplinary teams.

Working with clinical staff and leadership, you will maintain organized workflows, support communication with patients and families, and help drive continuity of care.

Qualifications

• Graduate of an accredited Medical Assistant program or practical nursing program required.
• Medical Assistant certification or Licensed Practical Nurse (LPN) credential preferred; equivalent healthcare support experience considered.
• All employees and contracted staff will have either BLS, or ACLS and PALS; Heartsaver CPR AED for nonclinical staff; renewal as appropriate.
• Current licensure, registration, or certification as applicable to role and state requirements.
• Strong organizational, communication, and customer service skills with the ability to manage multiple priorities and technology platforms in a fast-paced environment.
• Experience in Home Health, Hospice, Long-Term Care, or medical office settings; including EMR systems and healthcare documentation.

Responsibilities

• Assists with coordination of patient care services across Home Health, Hospice, and Long-Term Care programs.
• Supports communication with staff, patients, families, providers, and community partners while maintaining patient-centered service.
• Assists with obtaining, organizing, and maintaining clinical documentation and supporting records.
• Reviews and appropriately routes incoming clinical information and documentation to support timely follow-up.
• Supports medication, medical supply, and durable medical equipment coordination as directed by clinical staff.
• Supports Long-Term Care program operations and related workflows, including referral, intake, and care coordination processes.
• Supports daily program workflows and operational functions across service lines and assists leadership with tracking, follow-up, and workflow coordination.
• Maintains and organizes patient-related records and program documentation and supports EMR workflow management, data entry, and task completion.
• Monitors reports, work queues, and operational trackers to support timely follow-up and continuity of care.
• Assists with coordination and preparation for meetings, interdisciplinary team meetings, and related follow-up activities.
• Supports compliance-related workflows, documentation collection, and record organization in accordance with organizational standards.
• Provides excellent customer service and serves as a professional and welcoming point of contact for internal and external stakeholders.
• Escalates clinical, operational, or customer concerns appropriately to leadership.
• Assists with special projects, quality initiatives, and operational improvement efforts.
• Demonstrates commitment to excellence, patient-centered care, professionalism, discretion, and confidentiality.
• Performs additional duties as assigned.

Skills

Organizational skills

Communication

Customer service

Multitasking

Team collaboration

Privacy and confidentiality

Technology proficiency

Education

Medical Assistant or Practical Nursing

Tools

EMR systems

Job description

North Country Healthcare is seeking a Program Support Coordinator to provide administrative, operational, and clinical support across Home Health, Hospice, and Long-Term Care programs. You’ll coordinate patient care, manage documentation, and ensure smooth information flow within interdisciplinary teams.

Working with clinical staff and leadership, you will maintain organized workflows, support communication with patients and families, and help drive continuity of care.