Care Continuum Partner - Medical Assistant

Lehigh Valley Health Network; Allentown (Lehigh County); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Care Continuum Partner - Medical Assistant. This role is pivotal in enhancing patient care through collaboration with clinical teams and the use of advanced virtual care technologies. You will manage workflows, support patient education, and facilitate telehealth appointments, ensuring a seamless experience for patients. If you are passionate about patient care and thrive in a dynamic environment, this opportunity is perfect for you. Join a team recognized for excellence in healthcare and make a meaningful impact in the lives of patients.

Qualifications

• 2+ years of patient interaction experience in a complex health system.
• Technical diploma in Medical Assisting or equivalent.

Responsibilities

• Support patient flow and manage workflows for care gap closures.
• Conduct patient outreach for care plan adherence and facilitate telehealth support.

Skills

Patient Interaction

Communication Skills

Attention to Detail

Education

Technical School Diploma in Medical Assisting

Associate’s Degree in Medical Assisting

Tools

Electronic Medical Records Software

Scheduling Software

Job description

Care Continuum Partner - Medical Assistant

Join our team as a Care Continuum Partner - Medical Assistant at Lehigh Valley Health Network.

About LVHN: LVHN employs nearly 23,000 colleagues dedicated to providing exceptional healthcare. Recognized among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years, LVHN is a Magnet hospital and has received numerous awards for patient safety and nursing excellence.

Position Overview: The Care Continuum Partner - Medical Assistant works regionally to support patients and practices, facilitating care both inside and outside the practice walls through advanced partnerships and virtual care technologies.

Key Responsibilities:

• Support pre-visit planning and patient flow in collaboration with clinical teams.
• Manage workflows for care gap closures, referrals, and medication authorizations.
• Conduct patient outreach for care plan adherence via various platforms.
• Facilitate virtual rooming and telehealth appointment support.
• Provide patient education and instructions for tests and procedures.
• Assist with annual well visit intake and manage prior authorizations and referrals.
• Support practice empanelment and serve as a liaison for patient portal and medical record technology.

Minimum Qualifications:

• Technical School or Specialized Diploma as a Medical Assistant.
• At least 2 years of patient interaction experience and 3 years within a complex health system.
• Attention to detail, excellent communication skills, and ability to handle multiple tasks.

Preferred Qualifications:

• Associate’s Degree in Medical Assisting.
• Experience with electronic medical records and scheduling software.
• Knowledge of medical terminology and certification as a Clinical Medical Assistant (CCMA).

Physical Demands: Ability to lift 25 lbs, sit/stand frequently, keyboard use, and perform role-specific activities including kneeling, bending, and CPR.

This description reflects current responsibilities and may be revised as needed. LVHN is an equal opportunity employer committed to diversity and inclusion.