Care Continuum Partner - Medical Assistant

Lehigh Valley Hospital, Inc.; Allentown (Lehigh County); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking health care organization as a Care Continuum Partner - Medical Assistant. In this vital role, you will support patients through various innovative platforms, ensuring they receive the care they need both within and outside the practice walls. Your responsibilities will include collaborating with clinical teams, managing patient communications, and facilitating virtual appointments. This is an exciting opportunity to be part of a dynamic team dedicated to improving patient care and enhancing health outcomes. If you are passionate about making a difference in the lives of patients, this role is perfect for you.

Qualifications

• 2 years experience as a Medical Assistant interacting with patients.
• High degree of accuracy and attention to detail is necessary.

Responsibilities

• Supports patient outreach and care plan compliance.
• Facilitates virtual appointments and provides patient education.

Skills

Customer Service Skills

Critical Thinking

Communication Skills

Attention to Detail

Multitasking

Education

Technical School Diploma as a Medical Assistant

Associate’s Degree in Medical Assisting

Tools

Electronic Medical Records Software

Scheduling Software

Job description

Care Continuum Partner - Medical Assistant

Full-Time

Day Shift

Department: LVPG-L Pulmonary & Critical Care Med - 1250 S Cedar Crest

Day Shift, Monday-Friday; 8:00a-4:30p & 0830-1700

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce. Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Summary

The Care Continuum Partner - Medical Assistant functions in a regional capacity. The Care Continuum Partner - Medical Assistant is a role that supports patients and practices collectively. Responsible for meeting patients where they are within our physical/virtual walls and responsible for advanced level partnerships to support patients outside of the practice walls.

Job Duties

• In collaboration with clinical care team, participates/supports pre-visit planning to ensure smooth operation and patient flow within the practice.
• Conducts associated workflows for care gap closures, referral and medication authorizations.
• Supports care plan compliance by conducting patient outreach to follow up on patient care and appointment needs. Communicates with the patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions where applicable.
• Facilitates virtual rooming and virtual appointment concierge calls for telehealth appointments.
• Provides the patient with clear instructions on how to prepare for tests/procedures and provide education on what to expect per established guidelines.
• Supports the intake for annual well visits.
• Manages visit prior authorizations and referral appointments.
• Supports empanelment for assigned practices.
• Serves as expert and liaison to patient/family on the patient portal and medical record technology. Functions as a virtual care concierge partner offering assistance and guidance as appropriate.

Minimum Qualifications

• Technical School Diploma as a Medical Assistant or Specialized Diploma as a Medical Assistant.
• 2 years experience interacting with patients and performing identified core functions of a MA.
• 3 years experience working within a complex health system environment or related field.
• High degree of accuracy and attention to detail.
• Enhances skills through continuing education.
• Ability to handle numerous tasks at the same time.
• Superior customer service skills.
• Working knowledge of basic computer functionality.
• Effective and professional written and verbal communication.
• Ability to maintain strict confidentiality.
• Ability to adapt to changing priorities.
• Critical thinking skills and solution focused approach.

Preferred Qualifications

• Associate’s Degree in Medical Assisting.
• Knowledge and experience with electronic medical records and scheduling software.
• Knowledge of medical terminology.
• CCMA - Certified Clinical Medical Assistant - NHA - State of Pennsylvania.

Physical Demands

Lift and carry 25 lbs. Frequent sitting/standing, frequent keyboard use. Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position; however, management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law.

Location

LVHN-1250 Cedar Crest, 1250 S Cedar Crest Blvd, 18103-6224, Allentown, United States.

Job Category: Allied Health Professionals

Job ID: wd-JR111716

Posted: December 4, 2024