Care Continuum Partner - Medical Assistant

Health Network Laboratories, LLC; Allentown (Lehigh County); On-site; USD 38,000 - 52,000; Full time

Job summary

Health Network Laboratories, LLC seeks a Medical Assistant to support pre-visit planning and care coordination across our regional practices. This role enhances patient flow and partners with care teams to close gaps in care, manage referrals, and authorize medications.

Responsibilities include patient outreach via multiple channels, telehealth support, test preparation education, and portal/record liaison work. Strong confidentiality, accuracy and patient service are essential.

Qualifications

• Technical School Diploma as a Medical Assistant or specialized MA diploma.
• 2 years experience interacting with patients.
• 3 years experience in a complex health system environment.

Responsibilities

• Participates in pre-visit planning with the clinical care team.
• Supports workflows for care gap closures, referrals and authorizations.
• Performs patient outreach to follow up on care and appointment needs.
• Communicates with patients via phone, portal and telehealth platforms.
• Facilitates virtual rooming and telehealth appointment concierge calls.
• Provides prep instructions for tests/procedures and educates patients.
• Supports intake for annual well visits and prior authorizations.
• Acts as liaison to patient portal and medical records; assists as virtual care concierge.

Skills

Customer service

Communication

Confidentiality

Attention to detail

Multitasking

Computer literacy

Adaptability

Critical thinking

Education

Technical/ Specialized Diploma in Medical Assisting

Associate's Degree in Medical Assisting

Tools

Electronic Medical Records

Scheduling Software

Job description

Work Schedule: Dayshift, M-F, variable hours

The Care Continuum Partner - Medical Assistant functions in a regional capacity. The Care Continuum Partner - Medical Assistant is a role that supports patients and practices collectively. Responsible for meeting patients where they are within our physical/virtual walls and responsible for advanced level partnerships to support patients outside of the practice walls.

Job Duties

In collaboration with clinical care team, participates/supports pre-visit planning to ensure smooth operation and patient flow within the practice. Conducts associated workflows for care gap closures, referral and medication authorizations. Supports care plan compliance by conducting patient outreach to follow up on patient care and appointment needs. Communicates with the patient in traditional and innovative platforms including telephone, patient portal and other virtual platform solutions where applicable. Facilitates virtual rooming and virtual appointment concierge calls for telehealth appointments. Provides the patient with clear instructions on how to prepare for tests/procedures and provide education on what to expect per established guidelines. Supports the intake for annual well visits. Manages visit prior authorizations and referral appointments. Supports empanelment for assigned practices. Serves as expert and liaison to patient/family on the patient portal and medical record technology. Functions as a virtual care concierge partner offering assistance and guidance as appropriate.

Minimum Qualifications

• Technical School Diploma as a Medical Assistant or Specialized Diploma as a Medical Assistant 2 years experience interacting with patients and performing identified core functions of a MA.
• and 3 years experience working within a complex health system environment or related field.
• High degree of accuracy and attention to detail.
• Enhances skills through continuing education.
• Ability to handle numerous tasks at the same time.
• Superior customer service skills.
• Working knowledge of basic computer functionality.
• Effective and professional written and verbal communication.
• Ability to maintain strict confidentiality.
• Ability to adapt to changing priorities.
• Critical thinking skills and solution focused approach.

Preferred Qualifications

• Associate’s Degree Medical Assisting
• Knowledge and experience with electronic medical records and scheduling software.
• Knowledge of medical terminology.
• CCMA - Certified Clinical Medical Assistant
• NHA - State of Pennsylvania

Physical Demands

• Lift and carry 25 lbs.
• frequent sitting/standing, frequent keyboard use,
• *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

HNL Lab Medicine is an equal opportunity employer.

In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, termination, compensation, benefits, educational programs and/or social activities.

Address: 1250 S Cedar Crest Blvd

Primary Location: LVHN-1250 Cedar Crest

Position Type: Onsite

Department: 1004-09134 Cardiology Clinic - CC

We firmly believe that our employees drive the success of the organization. With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and rewarding opportunities. Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We're looking for individuals who align with our Core Values and enjoy working as a team to create satisfying outcomes for our patients, customers and clients. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. At HNL Lab Medicine, our patients are more than just test tubes. We understand the impact each test we analyze has on our patients' lives, and we never take that responsibility lightly.

Headquartered in Allentown, Pennsylvania, we provide testing and related services to physician offices, hospitals, long-term care facilities, employers, and industrial accounts. With more than 50 patient service centers throughout Pennsylvania, we provide accessible, patient-focused laboratory services in the communities we serve. Our team of more than 2,000 professionals includes 109 board-certified pathologists and scientific directors, along with more than 400 certified laboratory scientists and phlebotomists. Together, they bring deep expertise, operational excellence, accountability, and compassionate care to every test we perform.