Care Continuity Operations Lead

Help at Home; Olympia (WA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) retirement plan

PTO and holidays

Employee assistance programs

Flexible work-life options

Job summary

Help at Home is seeking a Manager, Care Continuity in Olympia to lead the care continuity function and ensure uninterrupted client service across eligibility verification, authorization compliance, and timely reauthorization processes.

You will supervise Supervisors and Specialists, drive consistency, and partner with Revenue Cycle, Finance, and Field Operations to protect revenue and improve client retention.

Qualifications

• Requires strong operational discipline and compliance.
• Experience leading Supervisors and Specialists in a care continuity setting.
• Ability to analyze aging, denial data, and compliance metrics.

Responsibilities

• Ensure reauthorizations are completed before expiration to prevent disruptions.
• Maintain disciplined eligibility verification and documentation processes.
• Monitor aging and identify at-risk accounts to address issues.
• Reduce denials and accounts receivable exposure.
• Lead escalation pathways for complex payer and compliance issues.
• Document accurately in Salesforce and related systems.
• Lead Supervisors and Senior Specialists within Care Continuity.
• Set performance standards for reauthorization compliance and service continuity.
• Communicate metrics like aging trends and denial drivers to leadership.
• Collaborate with Revenue Cycle and Finance to mitigate billing risk.

Skills

Operational discipline

Leadership

Analytical skills

Escalation management

Communication

Multi-priority management

Continuous improvement

Cross-functional collaboration

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

Salesforce

Job description

Help at Home is seeking a Manager, Care Continuity in Olympia to lead the care continuity function and ensure uninterrupted client service across eligibility verification, authorization compliance, and timely reauthorization processes.

You will supervise Supervisors and Specialists, drive consistency, and partner with Revenue Cycle, Finance, and Field Operations to protect revenue and improve client retention.