Care Continuity Coordinator: Referrals, Diagnostics & EHR

HealthFirst Family Care Center Inc.; Laconia (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

HealthFirst Family Care Center is seeking a Referral, Diagnostics & EHR Coordinator to join our Health Information Management team. This role helps ensure referrals and diagnostics are completed timely and accurately, supporting patients, providers, and outside partners.

You will collaborate with clinicians, insurance teams, and diagnostic facilities to resolve barriers, monitor workflows, and document activities within the EHR system.

Qualifications

• Minimum two years in a medical office setting or similar environment.
• Strong organizational and time-management skills with attention to detail.
• Clear, professional written and verbal communication abilities.
• Proficient in Microsoft Word and Excel and able to collaborate across teams.
• Experience with health information management or EHR workflows is a plus.

Responsibilities

• Manage referrals, diagnostics, and prior authorization work queues for timeliness.
• Obtain missing documentation and coordinate information across providers and facilities.
• Assist with denied or pending authorization requests and move them forward.
• Maintain EHR documentation of follow-up activities and outcomes.
• Support cross-coverage for Medical Records and participate in quality improvement.

Skills

Organizational skills

Time management

Communication skills

Team collaboration

Microsoft Word

Excel

Attention to detail

Education

High school diploma or equivalent

Tools

athenaOne

EHR software

Job description

HealthFirst Family Care Center is seeking a Referral, Diagnostics & EHR Coordinator to join our Health Information Management team. This role helps ensure referrals and diagnostics are completed timely and accurately, supporting patients, providers, and outside partners.

You will collaborate with clinicians, insurance teams, and diagnostic facilities to resolve barriers, monitor workflows, and document activities within the EHR system.